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WhatsApp is transforming the customer experience landscape by integrating AI technology, enabling businesses to provide personalized, 24/7 support to online shoppers. With its vast global reach and intuitive interface, WhatsApp has long been a popular communication tool, but the introduction of AI-powered chatbots is taking customer engagement to the next level. This integration is particularly […]

Cisco has introduced a range of AI-powered features in its contact center solutions, including the Webex AI Agent, AI Agent Studio, and Cisco AI Assistant, enhancing its Webex Contact Center offerings. These AI-driven solutions leverage advanced conversational intelligence and automation to improve customer interactions, streamline issue resolution, and boost overall customer satisfaction. This development aims […]

Netcracker Technology and du, a prominent telecom and digital services provider, have announced a strategic partnership to drive innovation and elevate customer experience through advanced generative AI (GenAI) solutions. This collaboration will harness Netcracker’s GenAI Telco Solution to enhance service delivery and transform customer interactions across du’s network. At GITEX Global 2024, leaders from both […]

JobAdder has appointed Fabrice Etienne as its new Chief Marketing Officer as part of its ambitious plans for international growth. With an eye on expanding in markets such as the United Kingdom, Etienne’s role will be pivotal in strengthening JobAdder’s presence both in Australia and overseas. Etienne brings extensive experience in B2B and B2C tech […]

Trax Retail has announced the appointment of Kendra Ricenbaw as Chief Customer Experience Officer (CCXO). In her new role, Ricenbaw will spearhead Trax’s global customer experience and operations strategies, working to elevate customer satisfaction for CPG companies and retailers through Trax’s cutting-edge, data-driven AI solutions. This appointment is part of a strategic series of executive […]

Aprecomm, an intuitive network and customer experience platform provider, has announced a strategic partnership with Synnefo, a global OSS/BSS, IMS, and SMS service provider for ISPs and MSOs. This partnership aims to deliver an integrated customer experience ‘super-stack’ that simplifies CPE management, subscriber billing, support, and network performance optimization for broadband service providers in India […]

EaseMyTrip.com has entered a strategic partnership with Hyperface, Asia’s first Credit Cards as a Service (CCaaS) provider. This collaboration is set to strengthen EaseMyTrip’s card management capabilities, enabling comprehensive card solutions for both existing and new customers. Through this partnership, Hyperface will support the entire EaseMyTrip customer journey—from onboarding new users to launching hyper-personalized campaigns […]

Max Life Insurance Company Ltd. has entered into a strategic partnership with Rebuscode, a subsidiary of Numr Canada, known for its expertise in digital customer insights and predictive analytics. This collaboration will harness Numr’s advanced analytics technology to enhance Max Life’s understanding of customer needs, elevate customer experience, and drive sustainable growth. Integrating Numr’s AI-powered […]

Havas CX, the dedicated customer experience division of global communications group Havas, has announced its strategic expansion into Singapore, establishing a major hub to bolster its offerings across Southeast Asia. This move not only reinforces Havas CX’s presence in the region but also marks a key step in the company’s growth strategy, known as the […]

ServiceNow, a leader in AI-driven business transformation, and Five9, known for its Intelligent CX Platform, have announced an expanded partnership to introduce a turnkey AI-powered solution designed to unify employee and customer experiences. This collaboration integrates ServiceNow’s Customer Service Management (CSM) capabilities with the Five9 platform, aiming to streamline both self-service and assisted service operations, […]