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Cognizant and Whitbread have expanded their digital transformation partnership to enhance customer experiences in the UK and Germany. This collaboration will see Cognizant support Whitbread with product design, management, and engineering as the hospitality company continues its digital growth strategy. The renewed partnership will focus on realizing Whitbread’s vision for an elevated customer experience. This […]

ServiceNow, a leading AI platform for business transformation, and Boomi, a frontrunner in intelligent integration and automation, have announced a strategic commitment to jointly enhance customer experiences through AI-driven self-service solutions. This collaboration will include ServiceNow’s Technology Provider Service Management (TPSM) and Boomi’s utilization of the ServiceNow App Engine to deliver streamlined customer support and […]

Camunda has announced a strategic partnership with OakNorth, a pioneering digital bank dedicated to entrepreneurs, aiming to enhance its cloud-native technology systems by automating labor-intensive manual tasks and optimizing the overall customer experience. OakNorth is set to integrate Camunda’s state-of-the-art process orchestration platform, which will significantly bolster its cloud-native digital lending systems. This integration is […]

Tata Tele Business Services (TTBS), a leading provider of digital connectivity and cloud solutions in India, proudly announces the successful deployment of its Internet Leased Line and PRI solutions for Logwin Air and Ocean India Private Limited. This deployment has significantly enhanced the logistics company’s operational efficiency and customer service capabilities. Logwin Air and Ocean […]

Doctor Anywhere has announced a strategic partnership with Zendesk to elevate the support experience for its users through the comprehensive capabilities of Zendesk’s Suite. This collaboration integrates Zendesk’s service offerings with advanced features such as messaging, analytics, community forums, and enhanced collaboration tools. “Providing a seamless and intuitive healthcare experience is fundamental to Doctor Anywhere’s […]

SupportLogic announced the successful acquisition of xFind, a vendor specializing in retrieval-augmented generation (RAG) framework technology. This strategic move aims to integrate deeper search functionalities and advanced generative AI features into SupportLogic’s platform, significantly enhancing its capabilities. The financial terms of the acquisition remain undisclosed. SupportLogic is known for its innovative SX management platform, which […]

Sainsbury’s has announced a new seven-year agreement with NCR Voyix, a global leader in digital commerce solutions, to transform its shopping experience and support its Next Level Sainsbury’s business strategy. This agreement expands the UK grocer’s more than 20-year strategic partnership with NCR Voyix. Sainsbury’s is set to upgrade its checkout technology by deploying the […]

Sensormatic Solutions, the leading global retail solutions portfolio of Johnson Controls, has partnered with HappyOrNot, a global leader in customer and employee experiences management solutions, to announce a strategic go-to-market alliance and a new offering that prioritizes customer experience. The Brand Vitality Meter integrates shopper feedback data collected from HappyOrNot’s Smiley Touch, Smiley Terminal devices in […]

Avant has acquired CX Effect to bolster its business, sales, and service opportunities in the customer experience (CX) and artificial intelligence (AI) sectors. This strategic move significantly expands Avant’s portfolio, adding over 40 new suppliers to its roster. “The acquisition of CX Effect significantly expands our portfolio by incorporating over 40 new suppliers,” stated Drew […]

Flipkart has brought on board Ramesh Gururaja, a former executive from Tokopedia, as its new Senior Vice President of Consumer Products, according to sources familiar with the development. Gururaja is set to take over responsibilities previously managed by Anand Lakshminarayanan and Bharath Ram, both of whom departed from the company earlier this year. In his […]