Sonata Software Teams Up with Qualtrics to Revolutionize Global Customer Experience Solutions
admin May 28, 2025
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Sonata Software Teams Up with Qualtrics to Revolutionize Global Customer Experience Solutions

Sonata Software has entered into a strategic alliance with Qualtrics, a global leader and pioneer in the Experience Management (XM) space, to introduce a robust, technology-led customer experience (CX) management solution tailored for international enterprises. This synergy brings together Qualtrics’ cutting-edge XM for Customer Experience™ platform and Sonata Software’s expertise in global systems integration, consulting, […]

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National Water Company Ties Up with Upsource by Solutions to Revolutionize Customer Experience in Water Distribution
admin May 26, 2025
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National Water Company Ties Up with Upsource by Solutions to Revolutionize Customer Experience in Water Distribution

The National Water Company (NWC) has forged a strategic alliance with Upsource by Solutions, a subsidiary of Solutions by stc, to elevate the customer experience in Saudi Arabia’s water distribution sector. This SAR 94 million agreement, commencing in April 2025 and extending over three years, centers on managing voice-based customer interactions and operating a centralized call center for water service consumers. NWC emphasized that […]

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Firstsource and Sanas Forge AI-Powered Alliance to Revolutionize Global Customer Conversations
admin May 23, 2025
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Firstsource and Sanas Forge AI-Powered Alliance to Revolutionize Global Customer Conversations

Firstsource Solutions Limited, a global leader in business process management and part of the RP-Sanjiv Goenka Group, has joined forces with Sanas, creators of the world’s first real-time speech understanding platform, to deliver a new era of AI-enhanced customer communication. This collaboration aligns with Firstsource’s UnBPO™ strategy, which focuses on leveraging intelligent, human-centric technologies to transform traditional customer […]

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Zendesk Finalizes Acquisition of Local Measure to Strengthen AI-Powered Contact Center Capabilities
admin May 22, 2025
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Zendesk Finalizes Acquisition of Local Measure to Strengthen AI-Powered Contact Center Capabilities

Zendesk has officially completed its acquisition of Local Measure, a prominent Contact Center as a Service (CCaaS) provider and a trusted Amazon Web Services (AWS) partner specializing in advanced voice solutions. This strategic acquisition enhances Zendesk’s ability to serve large-scale, high-volume customer environments by incorporating Local Measure’s seamless integration with Amazon Connect, AWS’s AI-powered contact […]

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The Sleep Company Appoints Alpesh Jain as Chief Technology Officer to Spearhead Tech-Led Innovation
admin May 21, 2025
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The Sleep Company Appoints Alpesh Jain as Chief Technology Officer to Spearhead Tech-Led Innovation

The Sleep Company has named Alpesh Jain as its new Chief Technology Officer (CTO). Backed by over 16 years of extensive experience in driving digital transformation and technological innovation across ecommerce, automotive, and hospitality sectors, Jain joins the company with a strong blend of technical acumen and strategic foresight. Prior to this, Jain held the […]

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Datacor Partners with mezzeIQ to Elevate B2B Customer Engagement in the Food and Beverage Sector 
admin May 20, 2025
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Datacor Partners with mezzeIQ to Elevate B2B Customer Engagement in the Food and Beverage Sector 

Datacor, Inc. has announced a strategic alliance with mezzeIQ, a cutting-edge B2B customer self-service and ordering platform. This collaboration aims to empower food and beverage manufacturers by streamlining operations, improving customer experiences, and driving long-term growth.  Through this partnership, Datacor enhances its mission to deliver customized, industry-specific solutions. mezzeIQ’s robust digital platform allows manufacturers to […]

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Mitsubishi Logisnext Americas Set to Open Customer Experience Center at Houston Campus Next Year
admin May 17, 2025
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Mitsubishi Logisnext Americas Set to Open Customer Experience Center at Houston Campus Next Year

Mitsubishi Logisnext Americas has announced plans to open a state-of-the-art Customer Experience Center and advanced training facility at its Houston campus in the first quarter of 2026. The investment represents a significant step forward in Mitsubishi Logisnext Americas’ commitment to innovation, professional development, and customer experience. Designed to deliver immersive, hands-on demonstrations, the new facility will allow customers […]

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CoHyre.ai Appoints Vishal Sharma as Chief Technology Officer to Drive AI-Powered Recruitment Innovation
admin May 16, 2025
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CoHyre.ai Appoints Vishal Sharma as Chief Technology Officer to Drive AI-Powered Recruitment Innovation

CoHyre.ai has announced the appointment of Vishal Sharma as its new Chief Technology Officer (CTO), effective immediately. In his role, Vishal will lead the development of Aria, CoHyre’s proprietary AI recruiter agent, and oversee all facets of the company’s technology strategy—from system architecture to deployment. Bringing a wealth of experience in automation, backend systems, and […]

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