Movate, a global provider of digital technology and customer experience services, has announced its acquisition of Solomo, a Salesforce, data, and AI consulting specialist with strong expertise in the healthcare domain. The integration is designed to significantly expand Movate’s capabilities in AI-powered platform solutions and deepen its presence within the Salesforce ecosystem. The company has […]
Read More
Every enterprise has the same story: a successful proof-of-concept, promising results, executive enthusiasm, and then the wall. The PoC worked in isolation. Scaling it across the enterprise is another problem entirely. The PoC trap is real, and it’s costing organizations millions in wasted investment. Companies pilot AI in controlled environments. A single warehouse, one planning […]
Read More
Cyara, a leading global provider of AI-driven customer experience (CX) assurance solutions, has appointed Sushil Kumar as its new Chief Executive Officer. The leadership transition reflects the company’s strategic focus on advancing enterprise-grade AI CX capabilities and strengthening its commitment to delivering consistent, high-trust customer interactions across all channels. Kumar succeeds outgoing CEO Rishi Rana […]
Read More
Levi Strauss & Co. has announced a strategic collaboration with Microsoft to create a unified agentic AI platform aimed at transforming operations and elevating both retail and digital customer experiences. At the core of this initiative is a centralized “super-agent” integrated into Microsoft Teams and powered by Microsoft Azure. The system will combine multiple intelligent […]
Read More
Kustomer, a leader in AI-driven customer experience solutions, has expanded its AI capabilities with two powerful additions: the Kustomer AI Automation Assistant (now Generally Available) and the Kustomer AI Observability Assistant (currently in Early Access). The new tools are designed to give Customer Experience teams complete visibility into what drives their operations—whether rules, workflow structures, […]
Read More
Majid Al Futtaim has entered into a strategic alliance with Lime Consumer Finance, Egypt’s largest education financing platform, to introduce new flexible payment options that enhance the customer journey across its retail destinations in the country. The agreement was formalized at Majid Al Futtaim’s headquarters with the participation of Rasha Azab, Managing Director – shopping […]
Read More
For years, conversations around artificial intelligence in marketing have been framed through the lens of efficiency: AI as an automation engine, a cost-saving tool, or a faster way to get to the same output. But the next wave of AI is shifting that narrative. We are entering an era where AI isn’t just replacing human […]
Read More
Meta, L’OCCITANE and Omnichat have spotlighted a major shift in customer engagement across Asia-Pacific — loyalty now lives inside everyday conversations on WhatsApp. The insights were revealed at the third Commerce Leadership Forum, recently hosted at Meta’s Singapore hub by Omnichat, a leading AI-powered omnichannel messaging platform. The forum gathered senior leaders from the retail, […]
Read More
Small independent pharmacies across Mumbai are gearing up for a fight with the quick commerce giants, known to be actively entering the retail pharmacy domain. The modern pharmacy of today is increasingly adept at streamlining processes using technology, superior medical knowledge and exacting service standards. However, a technology lead battle is brewing to retain the […]
Read More
Sprinklr, a leading provider of unified customer experience management (Unified-CXM), has deepened its strategic global partnership with SAMY — a 1,000+ member, social-first agency known for blending creativity, data intelligence, and advanced technology. Through this expanded alliance, the strengths of Sprinklr’s AI-powered Unified-CXM platform are fused with SAMY’s end-to-end marketing and execution capabilities. The collaboration […]
Read More
CXNet is a platform that brings together CX professionals and CX tech providers to deliver experiences that drive growth and foster lasting relationships with customers.
Copyright © cxnet 2025. All rights reserved
