Alchemer Strengthens AI Capabilities to Convert Customer Feedback into Actionable Insights
admin December 16, 2025
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Alchemer Strengthens AI Capabilities to Convert Customer Feedback into Actionable Insights

Alchemer, a prominent customer experience and feedback technology provider, has enhanced its AI offerings with expanded capabilities in Alchemer Pulse—an AI-driven insights automation platform designed to turn unstructured customer feedback into meaningful business intelligence. As organizations grapple with massive volumes of open-ended input from surveys, support interactions, app reviews, and digital channels, Alchemer Pulse addresses […]

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Mobi.AI Appoints Stuart Barwood as Chief Revenue Officer to Accelerate AI-Led Growth in Travel
admin December 15, 2025
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Mobi.AI Appoints Stuart Barwood as Chief Revenue Officer to Accelerate AI-Led Growth in Travel

Mobi.AI, a global provider of artificial intelligence solutions for the travel and tourism sector, has named Stuart Barwood as its new Chief Revenue Officer (CRO). The appointment underscores the company’s focus on scaling its commercial operations and deepening the adoption of AI-driven innovation across travel retail, aviation, hospitality, and tourism ecosystems. In his new role, […]

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How Marketing Shapes Modern CX: Angana Chatterjee on Data, AI & Customer Intelligence
admin December 12, 2025
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How Marketing Shapes Modern CX: Angana Chatterjee on Data, AI & Customer Intelligence

Welcome to another insightful episode of CXNET Conversations, where we bring you, the voices shaping the future of customer experience, marketing, and digital engagement. In this episode, Nidhi Shail, Senior Assistant Editor at CXNet, sits down with Angana Chatterjee, Head of Marketing at LocoBuzz, to decode how marketing has transformed into the thread that binds […]

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Movate Strengthens Enterprise AI and Salesforce Capabilities with Solomo
admin December 12, 2025
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Movate Strengthens Enterprise AI and Salesforce Capabilities with Solomo

Movate, a global provider of digital technology and customer experience services, has announced its acquisition of Solomo, a Salesforce, data, and AI consulting specialist with strong expertise in the healthcare domain. The integration is designed to significantly expand Movate’s capabilities in AI-powered platform solutions and deepen its presence within the Salesforce ecosystem. The company has […]

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How India’s Enterprises Can Finally Scale AI Beyond PoCs
admin December 11, 2025
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How India’s Enterprises Can Finally Scale AI Beyond PoCs

Every enterprise has the same story: a successful proof-of-concept, promising results, executive enthusiasm, and then the wall. The PoC worked in isolation. Scaling it across the enterprise is another problem entirely. The PoC trap is real, and it’s costing organizations millions in wasted investment. Companies pilot AI in controlled environments. A single warehouse, one planning […]

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Cyara Names Sushil Kumar as CEO to Accelerate Global Leadership in AI-Driven Customer Experience Assurance
admin December 10, 2025
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Cyara Names Sushil Kumar as CEO to Accelerate Global Leadership in AI-Driven Customer Experience Assurance

Cyara, a leading global provider of AI-driven customer experience (CX) assurance solutions, has appointed Sushil Kumar as its new Chief Executive Officer. The leadership transition reflects the company’s strategic focus on advancing enterprise-grade AI CX capabilities and strengthening its commitment to delivering consistent, high-trust customer interactions across all channels. Kumar succeeds outgoing CEO Rishi Rana […]

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Levi Strauss Partners with Microsoft to Build Advanced Agentic AI “Super-Agent
admin December 6, 2025
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Levi Strauss Partners with Microsoft to Build Advanced Agentic AI “Super-Agent

Levi Strauss & Co. has announced a strategic collaboration with Microsoft to create a unified agentic AI platform aimed at transforming operations and elevating both retail and digital customer experiences. At the core of this initiative is a centralized “super-agent” integrated into Microsoft Teams and powered by Microsoft Azure. The system will combine multiple intelligent […]

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Kustomer Unveils New AI Assistants to Simplify and Scale CX Automation
admin December 5, 2025
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Kustomer Unveils New AI Assistants to Simplify and Scale CX Automation

Kustomer, a leader in AI-driven customer experience solutions, has expanded its AI capabilities with two powerful additions: the Kustomer AI Automation Assistant (now Generally Available) and the Kustomer AI Observability Assistant (currently in Early Access). The new tools are designed to give Customer Experience teams complete visibility into what drives their operations—whether rules, workflow structures, […]

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Majid Al Futtaim Taps Lime Consumer Finance to Elevate Retail Experience in Egypt
admin December 4, 2025
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Majid Al Futtaim Taps Lime Consumer Finance to Elevate Retail Experience in Egypt

Majid Al Futtaim has entered into a strategic alliance with Lime Consumer Finance, Egypt’s largest education financing platform, to introduce new flexible payment options that enhance the customer journey across its retail destinations in the country. The agreement was formalized at Majid Al Futtaim’s headquarters with the participation of Rasha Azab, Managing Director – shopping […]

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