Most companies are obsessed with new customer acquisition. They spend big on ads, promos, and partnerships, chasing fresh leads every quarter. But in doing so, they often ignore a goldmine—the customers they already have. Your existing customers are your most valuable growth asset. And the way you communicate with them might be the most underrated […]
Read More
Treasure Data has officially launched its AI Marketing Cloud, a new platform designed to empower marketing teams with AI-driven intelligence, automation, and hyper-personalization across every customer touchpoint. Unveiled at CDP World 2025, the AI Marketing Cloud integrates trusted customer data, secure AI agents, and intelligent activation capabilities within a single unified ecosystem. This evolution transforms […]
Read More
The National Bank of Fujairah (NBF) is stepping up its personal banking strategy to meet the UAE’s fast-evolving financial landscape—where customer expectations, digital transformation, and inclusive banking are reshaping how people engage with their banks. With individuals, families, and businesses seeking more personalised, transparent, and purpose-driven financial relationships, NBF is broadening its retail and Islamic […]
Read More
Customers no longer remain loyal due to price or product alone in today’s experience-driven economy; rather, they do so because of the way you make them feel. Leading brands around the world have already come to the realization that providing outstanding experiences at every touchpoint calls for more than just intuition; it calls for clever CX […]
Read More
PayNearMe, a leading fintech company revolutionizing digital payments, has announced the launch of its new AI-powered Intelligent Virtual Agent (IVA) — an advanced automation solution integrated within its PayXM™ platform. This innovation marks a major step in PayNearMe’s ongoing mission to enhance Payment Experience Management by empowering non-commerce businesses to deliver personalized, seamless, and automated […]
Read More
Bright Pattern, a global leader in AI-driven omnichannel contact center solutions, has expanded its strategic alliance with Voxtron Middle East LLC, a premier Dubai-based provider of communication technologies. The partnership aims to accelerate the adoption of AI-powered customer experience (CX) solutions across enterprises in the UAE. Under this collaboration, Voxtron’s flagship cloud contact center platform, […]
Read More
GTT Communications Inc., a global leader in networking and security-as-a-service solutions for multinational enterprises, has announced the successful launch of its new AI Factory, developed in collaboration with Insight Enterprises, NVIDIA, and Dell Technologies. The AI Factory is built on Dell PowerEdge servers powered by the NVIDIA accelerated computing platform, forming the backbone of GTT’s […]
Read More
Hinduja Global Solutions (HGS), a global leader in digital experience and business process management, has inaugurated a new Intelligent Experience Hub in Manila, Philippines. This strategic expansion highlights HGS’s ongoing commitment to innovation and its growing investment in the region’s digital economy. The newly opened facility is designed to deliver AI-driven, technology-enabled customer experience (CX) […]
Read More
The LaLiT Suri Hospitality Group has announced the appointment of Harmeet Kaur as General Manager – Corporate Marketing & Customer Experience. With close to 30 years of experience in customer engagement, marketing strategy, and business transformation, Kaur brings a wealth of expertise to her new role. She holds an MBA in Marketing and has also […]
Read More
Teradata has introduced Autonomous Customer Intelligence, a new integrated software and services offering designed to turn raw customer data and behavioral signals into real-time, context-aware actions at scale. This solution strengthens Teradata’s CX portfolio by embedding intelligent “agents” throughout the data lifecycle — from data product creation and signal detection to contextual interpretation and autonomous responses […]
Read More
CXNet is a platform that brings together CX professionals and CX tech providers to deliver experiences that drive growth and foster lasting relationships with customers.
Copyright © cxnet 2025. All rights reserved
