By Alka Goel, Jt. Managing Director, Heuristics Informatics Pvt Ltd. Let’s take a moment and be honest with each other, building real relationships with customers isn’t just important: It’s everything in every possible way! But it’s tough to keep up with fulfilling every single customer wants. That’s where artificial intelligence (AI) comes in. AI has […]
Read More
In a significant step towards accelerating its digital transformation journey, Tata Sons Limited has appointed Bhaskar Roy as the Head of AI (Customer Experience) within its Group Digital and Innovation Division. This appointment underscores the Tata Group’s commitment to embedding artificial intelligence at the heart of customer experience and innovation. Bhaskar Roy: A Veteran Leader with a Passion for Data-Led Innovation Bhaskar brings with […]
Read More
Customer experience tech startup Serve First has successfully secured £4.6 million in funding to support its ongoing expansion across the UK, Europe, and the United States. The funding round saw participation from Pembroke VCT, the Midlands Engine Investment Fund II (via fund manager Mercia Ventures), Tiny VCT, Techstars, and a group of angel investors. The […]
Read More
TTEC Holdings, Inc., a global leader in customer experience (CX) technology and services, has announced the expansion of its footprint in India with the launch of a new customer experience center in Mohali, Punjab, also known as Sahibzada Ajit Singh Nagar (SAS Nagar). With the potential to grow even further as the business expands its […]
Read More
Infogain, a prominent digital customer experience engineering company headquartered in Silicon Valley, has joined forces with FirstHive, a leader in AI-powered Customer Data Platform (CDP) solutions, to introduce transformative customer experience innovations for enterprises. This strategic collaboration will harness Infogain’s strengths in digital transformation and product engineering, combined with FirstHive’s cutting-edge AI and CDP technologies. […]
Read More
Kapture CX, an industry-leading Agentic AI-driven customer experience platform, has announced the appointment of Gaurav Prakash as Senior Director – Enterprise Sales. In his new role, Gaurav will be responsible for expanding and scaling the enterprise business across India while contributing to the platform’s global ambitions. With over 14 years of extensive experience in the […]
Read More
CXNet is a platform that brings together CX professionals and CX tech providers to deliver experiences that drive growth and foster lasting relationships with customers.
Copyright © cxnet 2025. All rights reserved
