Kapture CX, an industry-leading Agentic AI-driven customer experience platform, has announced the appointment of Gaurav Prakash as Senior Director – Enterprise Sales. In his new role, Gaurav will be responsible for expanding and scaling the enterprise business across India while contributing to the platform’s global ambitions.
With over 14 years of extensive experience in the SaaS landscape, Gaurav brings a wealth of knowledge from sectors including EdTech, ProcureTech, and particularly Customer Experience (CX). His strategic insight into the increasing demand for AI-powered CX solutions positions him as a key player in Kapture CX’s next phase of growth. The platform distinguishes itself as a comprehensive, India-developed CX suite built on Agentic AI capabilities.
Regarding the appointment, Kapture CX’s Chief Revenue Officer, Gaurav Juneja, said: “We’re pleased to have Gaurav on board at a pivotal time when enterprises are actively seeking innovative CX solutions. His expertise across SaaS and deep understanding of customer needs align perfectly with our mission to revolutionize customer experiences. We’re confident his leadership will accelerate our enterprise growth journey.”
Gaurav Prakash made the following statement to show his excitement about joining the company:
“We are witnessing a significant shift in enterprise priorities—organizations are increasingly focused on integrating comprehensive CX solutions that match their digital transformation goals. I’m thrilled to add to Kapture’s forward-thinking vision, which is demonstrated by its early adoption of generative and agentic AI.”
Before joining Kapture CX, Gaurav worked at PwC and played a vital role in extending enterprise operations at Freshworks throughout strategic Indian regions. He wants to bolster Kapture CX’s leadership in the cutthroat CX market and assemble a top-performing enterprise sales team as part of his new position.
“Kapture’s vibrant culture and its dynamic teams across GTM, Sales, Marketing, and Finance deeply resonate with my approach to business—focused, driven, and solutions-oriented,” Gaurav added.
