AI agents have crossed from experiment to operating layer. Here’s what that means for every business that serves a customer — and the rules that now define who wins. $15.1B AI customer service market size in 2026 56% of support interactions involve agentic AI by mid-2026 $3.50 average ROI for every $1 invested in AI […]
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Atento is reshaping its workforce by introducing new roles centered around generative artificial intelligence, marking a significant step in its ongoing customer experience (CX) transformation strategy. The company is integrating positions such as prompt engineers, conversational designers, and AI analysts to align with the growing demand for AI-driven customer service solutions. Driving a Human-AI Collaborative […]
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Levi Strauss & Co. has announced a strategic collaboration with Microsoft to create a unified agentic AI platform aimed at transforming operations and elevating both retail and digital customer experiences. At the core of this initiative is a centralized “super-agent” integrated into Microsoft Teams and powered by Microsoft Azure. The system will combine multiple intelligent […]
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