Exotel Strengthens Leadership Team to Accelerate AI-Driven Customer Experience Growth
admin May 21, 2026
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Exotel Strengthens Leadership Team to Accelerate AI-Driven Customer Experience Growth

Exotel has announced a series of strategic leadership appointments as the company intensifies its focus on expanding AI-powered customer experience solutions globally. The move follows Exotel’s recent acqui-hire of the core team from Dubverse and reflects the company’s commitment to scaling its AI-first customer engagement capabilities across industries. The announcement comes ahead of Exotel’s flagship […]

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HCLTech and Cisco Introduce AI-Driven Fluid Contact Center to Accelerate CX Modernization
admin February 16, 2026
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HCLTech and Cisco Introduce AI-Driven Fluid Contact Center to Accelerate CX Modernization

HCLTech has announced an upgraded release of its Fluid Contact Center platform, developed in partnership with Cisco, aimed at helping enterprises modernize customer engagement through AI and cloud-native capabilities. The solution integrates Cisco’s Webex Contact Center—an AI-enabled, cloud-based platform—with HCLTech’s domain expertise in Contact Center as a Service (CCaaS) transformation. This combined offering enables organizations to deploy generative AI-powered […]

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