Avaya, a leader in enterprise software, is teaming up with avatarin Inc., an AI robotics company from Tokyo. This partnership aims to transform how businesses connect with customers online and offline. At the core of this partnership is integrating Avaya Infinity® with avatarin’s AI robots and real-time interaction tools. Together, they aim to offer faster, […]
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Zendesk has officially completed its acquisition of Local Measure, a prominent Contact Center as a Service (CCaaS) provider and a trusted Amazon Web Services (AWS) partner specializing in advanced voice solutions. This strategic acquisition enhances Zendesk’s ability to serve large-scale, high-volume customer environments by incorporating Local Measure’s seamless integration with Amazon Connect, AWS’s AI-powered contact […]
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