Godrej’s Locks & Architectural Solutions Elevates After-Sales Excellence with New Nationwide Service CRM Platform
admin June 20, 2025
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Godrej’s Locks & Architectural Solutions Elevates After-Sales Excellence with New Nationwide Service CRM Platform

Locks & Architectural Solutions, a division under the Godrej Enterprises Group, has unveiled its new Service CRM—a robust, all-India after-sales ecosystem designed to revolutionize customer support in India’s evolving smart home and security market. This digital-first platform is a strategic leap forward in the company’s ongoing journey to deliver elevated customer experiences and premium service […]

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The Sleep Company Appoints Alpesh Jain as Chief Technology Officer to Spearhead Tech-Led Innovation
admin May 21, 2025
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The Sleep Company Appoints Alpesh Jain as Chief Technology Officer to Spearhead Tech-Led Innovation

The Sleep Company has named Alpesh Jain as its new Chief Technology Officer (CTO). Backed by over 16 years of extensive experience in driving digital transformation and technological innovation across ecommerce, automotive, and hospitality sectors, Jain joins the company with a strong blend of technical acumen and strategic foresight. Prior to this, Jain held the […]

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Infosys and Spark New Zealand Forge Strategic Partnership to Advance AI-Led Customer Experiences
admin April 18, 2025
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Infosys and Spark New Zealand Forge Strategic Partnership to Advance AI-Led Customer Experiences

Infosys has announced a strategic collaboration with Spark New Zealand, the country’s largest telecommunications and digital services provider, to accelerate Spark’s digital transformation and strengthen its AI-driven customer engagement strategy. Driving Digital Innovation through AI and Cloud Solutions The partnership will utilize Infosys Topaz, an AI-first suite of services and solutions powered by generative AI, […]

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TELUS Digital Joins Forces with Zendesk to Elevate AI-Driven Customer Experience
admin April 3, 2025
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TELUS Digital Joins Forces with Zendesk to Elevate AI-Driven Customer Experience

TELUS Digital Experience (TIXT) has announced a strategic alliance with Zendesk to integrate AI-driven customer service solutions, combining global expertise in customer experience management (CXM) with advanced support technologies. Expanding Capabilities Across a Global Network Through this partnership, TELUS Digital’s 78,000-member workforce, spread across 31 countries, will enhance Zendesk’s customer support solutions. In addition, TELUS […]

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