The Chatbot Era Is Dead. Welcome to the Age of Agents.
AI agents have crossed from experiment to operating layer. Here’s what that means for every business that serves a customer — and the rules that now define who wins. $15.1B AI customer service market size in 2026 56% of support interactions involve agentic AI by mid-2026 $3.50 average ROI for every $1 invested in AI […]
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