Amperity, a leading AI-powered customer data cloud platform, has introduced a new suite of AI assistants and real-time engagement capabilities designed to help brands respond instantly to customer behavior and interactions. Announced at the Amplify 2026 conference, the latest innovations aim to bridge the gap between customer insights and immediate action. The newly launched capabilities […]
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HCLTech has announced an upgraded release of its Fluid Contact Center platform, developed in partnership with Cisco, aimed at helping enterprises modernize customer engagement through AI and cloud-native capabilities. The solution integrates Cisco’s Webex Contact Center—an AI-enabled, cloud-based platform—with HCLTech’s domain expertise in Contact Center as a Service (CCaaS) transformation. This combined offering enables organizations to deploy generative AI-powered […]
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