Insights on Driving Customer Satisfaction- Nikhil Asopa, Senior VP & Head of CS, Tata Digital
In this insightful interview, Nikhil Asopa, Senior Vice President & Head Customer Service at Tata Digital, shares his expertise in enhancing the digital customer experience. Nikhil discusses the importance of understanding customer needs and leveraging technology to provide personalised and seamless service. He emphasises the role of data analytics in identifying pain points and improving […]
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