CaixaBank Partners with Salesforce to Transform Banking Experiences Through AI Integration
admin April 9, 2025
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CaixaBank Partners with Salesforce to Transform Banking Experiences Through AI Integration

CaixaBank has entered into a strategic collaboration with Salesforce, a global leader in Customer Relationship Management (CRM) solutions, to drive forward the digital transformation of its banking services using artificial intelligence. This marks the second major agreement between the two organizations, reinforcing their shared commitment to innovation in financial customer service. As part of this […]

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CelcomDigi and Ericsson Join Forces to Elevate Malaysia’s Customer Experience Through AI-Powered Autonomous Networks
admin April 8, 2025
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CelcomDigi and Ericsson Join Forces to Elevate Malaysia’s Customer Experience Through AI-Powered Autonomous Networks

In a significant move to drive intelligent network evolution, CelcomDigi Berhad has signed a Memorandum of Understanding (MoU) with Ericsson (Malaysia) Sdn Bhd. This strategic collaboration aims to accelerate the development of AI-driven autonomous networks that will enhance customer experience and streamline network operations across Malaysia. With 5G adoption gaining momentum and network demands becoming […]

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Abeille Assurances Elevates Customer Experience with Precisely’s Location Intelligence Solutions
admin April 7, 2025
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Abeille Assurances Elevates Customer Experience with Precisely’s Location Intelligence Solutions

Abeille Assurances is leveraging Precisely’s advanced location intelligence and data enrichment tools to improve climate risk management, streamline underwriting, and elevate customer experience. By utilizing solutions such as Precisely Spectrum Spatial, Spectrum Geocoding, and comprehensive property datasets, the company is optimizing how it evaluates risk and supports policyholders. The Rising Importance of Location Data in […]

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TDCX Acquires Open Access BPO to Strengthen Strategic Outsourcing Capabilities
admin April 7, 2025
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TDCX Acquires Open Access BPO to Strengthen Strategic Outsourcing Capabilities

Digital customer experience (CX) solutions provider TDCX has announced the acquisition of Open Access BPO, a U.S.-based outsourcing firm. The move reinforces TDCX’s position in the global outsourcing space by expanding its delivery footprint to new locations in Davao, Manila, and Taipei. This acquisition comes at a time when companies worldwide are increasingly turning to […]

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Cyara Launches Next-Generation Platform to Assure CX Across Voice, Digital & AI Channels 
admin April 4, 2025
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Cyara Launches Next-Generation Platform to Assure CX Across Voice, Digital & AI Channels 

Cyara, a global leader in AI-driven customer experience (CX) assurance, has announced a major evolution of its platform, unveiling six powerful innovations designed to support businesses in delivering consistent, high-quality experiences across voice, digital, and AI-based channels. These updates reinforce Cyara’s AI Trust framework and introduce the first fully integrated CX Assurance platform that proactively […]

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Universal Sompo General Insurance Uplifts Customer Experience through Digital Innovation 
admin April 4, 2025
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Universal Sompo General Insurance Uplifts Customer Experience through Digital Innovation 

Universal Sompo General Insurance is making notable strides in digital transformation, aiming to redefine how insurance services are delivered. With a suite of innovative tech-enabled solutions, the company is enhancing operational efficiency, speeding up claims processing, and offering smoother digital engagement for policyholders. Key initiatives such as AI-led automation, live service tracking, and intuitive self-service […]

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Farmers & Merchants Bank Partners with Candescent to Elevate Digital Banking Experience
admin April 3, 2025
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Farmers & Merchants Bank Partners with Candescent to Elevate Digital Banking Experience

Candescent has announced that Farmers & Merchants Bank, headquartered in Stuttgart, Arkansas, has chosen its platform to modernize customer experience and introduce advanced banking features for both retail and business clients. Commitment to Innovation and Customer-Centric Services Established in 1945, Farmers & Merchants Bank manages assets worth $1.8 billion and has a longstanding tradition of […]

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TELUS Digital Joins Forces with Zendesk to Elevate AI-Driven Customer Experience
admin April 3, 2025
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TELUS Digital Joins Forces with Zendesk to Elevate AI-Driven Customer Experience

TELUS Digital Experience (TIXT) has announced a strategic alliance with Zendesk to integrate AI-driven customer service solutions, combining global expertise in customer experience management (CXM) with advanced support technologies. Expanding Capabilities Across a Global Network Through this partnership, TELUS Digital’s 78,000-member workforce, spread across 31 countries, will enhance Zendesk’s customer support solutions. In addition, TELUS […]

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AnywhereNow Rebrands New Brand Identity to Transform Customer Experience with AI
admin April 2, 2025
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AnywhereNow Rebrands New Brand Identity to Transform Customer Experience with AI

Global AI-powered customer experience leader Anywhere365 has announced its rebranding as AnywhereNow, marking a bold shift towards faster, more dynamic AI-driven engagement solutions. The new identity reflects a modern, urban-inspired theme, reinforcing the company’s commitment to innovation, accountability, and a customer-first approach. AnywhereNow continues to revolutionize contact center operations by integrating Agentic AI at every […]

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