Cyara, a global leader in AI-driven customer experience (CX) assurance, has announced a major evolution of its platform, unveiling six powerful innovations designed to support businesses in delivering consistent, high-quality experiences across voice, digital, and AI-based channels. These updates reinforce Cyara’s AI Trust framework and introduce the first fully integrated CX Assurance platform that proactively safeguards customer interactions from disruption—across over 100 countries.
Meeting the Demands of AI-Powered Customer Engagement
With the rise of conversational, generative, and agentic AI, brands are reimagining how they connect with customers. To keep up, businesses need modern testing and assurance capabilities that adapt to increasingly complex journeys. Cyara’s unified platform uses AI-powered testing and monitoring tools to help organizations deliver frictionless, reliable experiences, boosting customer loyalty and enabling faster innovation.
Intelligent Assurance Across the Customer Journey
Cyara’s next-gen platform is designed to address key challenges in deploying and maintaining AI-enabled CX solutions. It combines end-to-end visibility, real-time analytics, and no-code automation to support scalable, compliant, and accurate AI implementations. A built-in AI copilot provides smart guidance, helping organizations simplify the assurance process and ensure consistent performance across all channels.
Future-Proofing Customer Experience with Global Reach
“With our latest platform innovations and expansive testing capabilities in over 100 countries, Cyara is empowering enterprises to future-proof their AI strategies,” said Rishi Rana, CEO of Cyara. “This marks a new chapter for Cyara—one focused on enabling flawless, future-ready customer experiences across voice, digital, and AI touchpoints.”
Staying Ahead of Rapid AI Evolution
Industry experts are taking note of Cyara’s leadership in CX innovation. Bradley Metrock, General Partner at Project Voice Capital Partners, noted, “Today’s brands need AI solutions that evolve with the speed of innovation. Cyara stands out with its purpose-built platform that allows organizations to govern and optimize AI-driven CX proactively ensuring reliability, scalability, and speed in a fast-changing landscape.”
