Digital customer experience (CX) solutions provider TDCX has announced the acquisition of Open Access BPO, a U.S.-based outsourcing firm. The move reinforces TDCX’s position in the global outsourcing space by expanding its delivery footprint to new locations in Davao, Manila, and Taipei. This acquisition comes at a time when companies worldwide are increasingly turning to outsourcing to remain competitive amid rapid market shifts and talent shortages.
Global Outsourcing Market Poised for Robust Growth
The global business process outsourcing (BPO) industry is projected to reach USD 491.53 billion by 2029. Asia is expected to play a key role, growing at a CAGR of 5.9% to become a USD 109.92 billion market. Businesses are leaning into BPO partnerships not just for cost savings, but for strategic solutions that offer deeper insights, agility, and enhanced customer experiences.
Leveraging Synergies in Fintech, Healthtech, and Emerging Technologies
Commenting on the acquisition, Laurent Junique, CEO and Founder of TDCX, stated:
The pace of business has accelerated, and strategic outsourcing is evolving alongside it. This acquisition enhances our capacity to support forward-looking organizations that see outsourcing as a lever for innovation and global reach.
He further emphasized that the integration would allow TDCX to broaden its offerings in high-demand verticals like fintech and health tech while positioning itself to support emerging industries such as AI, autonomous mobility, and robotics.
Empowering Growth Through Cultural Alignment and Shared Values
Ben Davidowitz, CEO of Open Access BPO, expressed optimism about the partnership:
The CX outsourcing space is growing rapidly due to rising demand for personalized interactions and tech-enabled services. Joining hands with TDCX enables us to expand global options for our clients and unlock new career growth opportunities for our team.
He also acknowledged the strong cultural synergy between the two companies and praised the Open Access team for their commitment to delivering top-notch services.
Continued Operations and Leadership Stability Ensure Seamless Transition
To maintain business continuity, both TDCX and Open Access BPO will retain their individual brand identities post-acquisition. Open Access BPO’s leadership, including CEO Ben Davidowitz and President and Co-Founder Henry Chang, will continue in advisory capacities. Additionally, Vice President of Global Operations Joy Sebastian and the existing management team will oversee daily operations to ensure clients continue to receive uninterrupted, high-quality service.
