In a significant move to drive intelligent network evolution, CelcomDigi Berhad has signed a Memorandum of Understanding (MoU) with Ericsson (Malaysia) Sdn Bhd. This strategic collaboration aims to accelerate the development of AI-driven autonomous networks that will enhance customer experience and streamline network operations across Malaysia.
With 5G adoption gaining momentum and network demands becoming increasingly complex due to the surge in connected devices and varied use cases, this initiative focuses on leveraging AI and automation to enable high-performing, self-optimising networks.
Key focus areas of this partnership include:
- AI-led automation to enhance network efficiency and optimise service delivery
- Advanced 5G service assurance for both enterprises and individual users
- Frictionless customer experiences through intelligent, autonomous solutions
Ericsson will contribute its global expertise in AI Intent-Based Operations (IBO), playing a crucial role in helping CelcomDigi fast-track the transition to next-gen, self-operating networks. This also aligns with CelcomDigi’s efforts in network integration and modernisation—aimed at building Malaysia’s leading digital infrastructure.
Datuk Idham Nawawi, CEO of CelcomDigi, emphasised the importance of evolving network capabilities as 5G takes off:
“With Malaysia’s rapid 5G rollout, managing growing network complexity while ensuring exceptional user experience is key. Our deepened partnership with Ericsson is a crucial step toward intent-based autonomous networks, powered by AI and automation to enhance network operations and sustainability.”
Echoing this sentiment, David Hägerbro, President and CEO of Ericsson Malaysia, Sri Lanka & Bangladesh, added:
“This collaboration marks a transformative phase in Malaysia’s digital journey. By embedding AI into network operations, we can drive better efficiency, superior service quality, and exceptional customer experiences.” Together, CelcomDigi and Ericsson aim to lead the industry in intelligent connectivity, setting new standards in network optimisation, service delivery, and digital innovation
