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Abeille Assurances Elevates Customer Experience with Precisely’s Location Intelligence Solutions

Abeille Assurances Elevates Customer Experience with Precisely’s Location Intelligence Solutions

Abeille Assurances is leveraging Precisely’s advanced location intelligence and data enrichment tools to improve climate risk management, streamline underwriting, and elevate customer experience. By utilizing solutions such as Precisely Spectrum Spatial, Spectrum Geocoding, and comprehensive property datasets, the company is optimizing how it evaluates risk and supports policyholders.

The Rising Importance of Location Data in the Face of Climate Change

The increasing frequency and severity of extreme weather events due to climate change have heightened the demand for geospatial insights within the insurance industry. Accurate, location-based data is now essential for anticipating environmental risks and protecting infrastructure, ecosystems, and communities. In Europe alone, the European Environmental Agency reports that extreme weather has caused over €500 billion in damages over the past 40 years. France faces a growing threat from floods, prompting insurers to adopt data-driven strategies.

Building a Robust Geo Analytics Framework for Smarter Decision-Making

Recognizing the need for geospatial data, Abeille Assurances formed a dedicated GeoAnalytics team to centralize spatial analysis across business functions. Rosine Gergaud, Geomatics Project Manager and Head of GeoAnalytics, emphasized the transformative impact of incorporating automated geographic intelligence for risk prevention and management. “We established our team to harness spatial insights that directly benefit every arm of our business,” she said.

Driving Better Exposure Insights with Spectrum Spatial

With an established decade-long relationship, Abeille Assurances chose Precisely for its proven track record in geospatial analytics. The insurer now utilizes Spectrum Spatial in conjunction with Spectrum Global Geocoding to deliver precise, real-time exposure assessments that inform underwriting and climate risk management. According to Delphine Jeanneau-Bernard, Head of Damage Exposures and Climate Risks, “Spectrum Spatial brought flexibility we hadn’t seen before. Its adaptability allowed us to integrate our internal data and quickly build custom tools for our underwriting teams.”

Boosting Internal Efficiency and Claimant Experience

Beyond underwriting, the GeoAnalytics team has expanded its tools to serve other departments. The claims division now has visibility over Abeille Assurances’ extensive partner network, enabling faster connections between claimants and service providers. This shift has freed up the GeoAnalytics team to focus on innovation, creating new web-based solutions and streamlining platform administration.

Accurate Address-Level Data: A Game Changer

To further strengthen its data foundation, Abeille Assurances recently integrated Precisely’s Base Immeubles dataset. Covering 24 million addresses, 50 million buildings, and 94 million land parcels across France, the dataset delivers granular insights such as building age and parcel attributes. This level of accuracy empowers the insurer to make informed decisions throughout the customer journey—from policy issuance to claims processing.

Partnering for the Future of Risk Management

Clarence Hempfield, Senior Vice President of Location Intelligence at Precisely, highlighted the value of geospatial data in today’s insurance landscape. “With the increasing intensity of climate events, location intelligence is key to evaluating risks and safeguarding policyholders. Abeille Assurances is a model for how spatial analytics can drive operational excellence, improve underwriting precision, and enhance customer satisfaction.”

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