Global AI-powered customer experience leader Anywhere365 has announced its rebranding as AnywhereNow, marking a bold shift towards faster, more dynamic AI-driven engagement solutions. The new identity reflects a modern, urban-inspired theme, reinforcing the company’s commitment to innovation, accountability, and a customer-first approach.
AnywhereNow continues to revolutionize contact center operations by integrating Agentic AI at every stage of customer interaction. The platform seamlessly connects with Microsoft Teams, Azure Communication Services, SAP, Salesforce, and ServiceNow, ensuring a comprehensive, omnichannel customer service experience.
CEO Will Blench emphasized the company’s enduring vision:
“Our mission remains the same—to ensure every employee and customer is heard, understood, and valued. Since pioneering the first Microsoft Teams-native contact center solution, we have earned the trust of over 2,000 enterprises worldwide. We are now at the intersection of three transformative trends—Hybrid Work, Agentic AI, and Cloud Communications—and are committed to helping businesses leverage these forces for a competitive advantage.”
AI-First Strategy: Driving Intelligent Customer Interactions
As part of its AI-driven approach, AnywhereNow is embedding Agentic AI across its solutions to enhance engagement, workforce collaboration, and service efficiency. Key AI-powered innovations include:
Deepdesk Agent Assist – A Copilot-ready, Azure OpenAI-powered solution that significantly reduces call handling time while improving overall customer interactions.
Dialogue Cloud – The flagship Microsoft Teams-based customer experience platform, featuring AI-driven assistance, low-code configuration, and deep CRM integrations.
Tendfor – Strengthens Microsoft Teams Phone capabilities by enhancing cloud-based communication features.
IQMessenger – A critical messaging platform designed for healthcare and industrial applications, ensuring seamless and secure real-time communication.
Expanding Through Strategic Acquisitions
AnywhereNow has reinforced its market position through targeted acquisitions, including Deepdesk and Tendfor in 2024, to accelerate AI adoption and strengthen its enterprise offerings. The company remains focused on investing in innovation across its global hubs to deliver best-in-class AI-powered solutions.
Partnerships & Future Roadmap
Committed to fostering strong industry collaborations, AnywhereNow continues to expand its Global Partnership Programme, equipping partners with tailored onboarding, training, and enablement to deliver AI-powered contact center solutions. Looking ahead, AnywhereNow is set to redefine how enterprises communicate and engage customers, leveraging AI to drive efficiency, personalization, and business growth.
