Bright Pattern, a global leader in AI-driven omnichannel contact center solutions, has expanded its strategic alliance with Voxtron Middle East LLC, a premier Dubai-based provider of communication technologies. The partnership aims to accelerate the adoption of AI-powered customer experience (CX) solutions across enterprises in the UAE.
Under this collaboration, Voxtron’s flagship cloud contact center platform, Voxvantage, is now integrated with Bright Pattern’s advanced AI and automation technologies. The combination delivers intelligent automation, real-time analytics, and data-driven engagement tools to enhance customer interactions and operational efficiency for businesses in the region.
“This collaboration reflects Voxtron’s dedication to delivering scalable and intelligent CX solutions for today’s digital-first enterprises. Bright Pattern’s AI-native omnichannel platform aligns seamlessly with our vision of helping customers deliver personalized, high-quality experiences at scale,” said Padickapparambil Thomas, CEO of Voxtron Middle East LLC.
“Partnering with Voxtron allows Bright Pattern to extend its presence in the UAE through a trusted partner with deep market knowledge. Together, we’re empowering organizations with innovative, cloud-native tools that redefine customer engagement,” added Michael McCloskey, CEO of Bright Pattern.
With more than a decade of leadership in enterprise communication and digital transformation, Voxtron Middle East provides cutting-edge cloud contact center and collaboration solutions across diverse sectors. Its services are securely hosted on Moro Hub, a Digital DEWA company, ensuring compliance, sustainability, and data sovereignty within the UAE.
Bright Pattern, serving over 500 customers across 30+ countries, is widely recognized for its flexible and user-friendly AI-driven platform that integrates Automatic Call Distribution (ACD), AI analytics, Workforce Management (WFM), and rapid deployment capabilities.
The enhanced partnership represents a convergence of global technology innovation and local expertise, supporting the UAE’s vision for digital transformation and intelligent business ecosystems. Together, Voxtron and Bright Pattern will empower regional enterprises to elevate customer journeys, streamline operations, and embrace the next era of AI-enabled customer experience.
