FARFETCH Launches ‘FARFETCH FIRST’ to Set a New Benchmark in Luxury Retail Experience
admin May 8, 2026
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FARFETCH Launches ‘FARFETCH FIRST’ to Set a New Benchmark in Luxury Retail Experience

FARFETCH has introduced FARFETCH FIRST, a premium service initiative aimed at elevating the online luxury shopping experience through faster delivery, enhanced reliability, and immersive brand engagement. The program is designed to redefine customer expectations in the luxury retail sector by combining convenience with a highly curated digital experience. With FARFETCH FIRST, customers across Europe — […]

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Amperity Unveils AI-Driven Real-Time Customer Engagement Capabilities at Amplify 2026
admin May 7, 2026
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Amperity Unveils AI-Driven Real-Time Customer Engagement Capabilities at Amplify 2026

Amperity, a leading AI-powered customer data cloud platform, has introduced a new suite of AI assistants and real-time engagement capabilities designed to help brands respond instantly to customer behavior and interactions. Announced at the Amplify 2026 conference, the latest innovations aim to bridge the gap between customer insights and immediate action. The newly launched capabilities […]

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Meta, L’OCCITANE & Omnichat Drive a New Era of WhatsApp Loyalty Commerce in APAC
admin December 1, 2025
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Meta, L’OCCITANE & Omnichat Drive a New Era of WhatsApp Loyalty Commerce in APAC

Meta, L’OCCITANE and Omnichat have spotlighted a major shift in customer engagement across Asia-Pacific — loyalty now lives inside everyday conversations on WhatsApp. The insights were revealed at the third Commerce Leadership Forum, recently hosted at Meta’s Singapore hub by Omnichat, a leading AI-powered omnichannel messaging platform. The forum gathered senior leaders from the retail, […]

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Bright Pattern and Voxtron Strengthen Partnership to Drive AI-Powered CX Innovation in the UAE
admin October 24, 2025
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Bright Pattern and Voxtron Strengthen Partnership to Drive AI-Powered CX Innovation in the UAE

Bright Pattern, a global leader in AI-driven omnichannel contact center solutions, has expanded its strategic alliance with Voxtron Middle East LLC, a premier Dubai-based provider of communication technologies. The partnership aims to accelerate the adoption of AI-powered customer experience (CX) solutions across enterprises in the UAE. Under this collaboration, Voxtron’s flagship cloud contact center platform, […]

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Sprinklr Introduces AI-Driven Innovations to Transform Customer Experience
admin September 30, 2025
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Sprinklr Introduces AI-Driven Innovations to Transform Customer Experience

Sprinklr, the AI-native platform for Unified Customer Experience Management (Unified-CXM), has announced the rollout of advanced AI solutions designed to reshape how brands engage with customers. The new capabilities include Sprinklr Copilot, Sprinklr AI Agents, and expanded features for Customer Feedback Management (CFM). Meeting the Demands of the Modern Customer In today’s digital-first world, customers […]

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Thoma Bravo Strengthens AI-CX Portfolio with Verint Acquisition
admin September 24, 2025
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Thoma Bravo Strengthens AI-CX Portfolio with Verint Acquisition

Software investment firm Thoma Bravo has announced plans to acquire Verint Systems, a leader in customer experience (CX) automation, in a deal valued at $2 billion. The all-cash transaction, expected to close in early 2026, remains subject to regulatory and shareholder approvals. Once finalized, Thoma Bravo will merge Verint with its portfolio company Calabrio, a […]

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Abhishek Bhasin Takes Charge as Vice President – Brand & App Performance Marketing at MakeMyTrip
admin May 5, 2025
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Abhishek Bhasin Takes Charge as Vice President – Brand & App Performance Marketing at MakeMyTrip

In a strategic move reflecting the company’s focus on strengthening its digital brand presence and app ecosystem, MakeMyTrip has announced the elevation of Abhishek Bhasin to the position of Vice President – Brand & App Performance Marketing. This appointment marks a significant milestone in Bhasin’s professional journey with the company, where he has been a key contributor for over five […]

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Balamurali Debur Takes Over as VP – Marketing & CX at Kyndryl India
admin April 29, 2025
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Balamurali Debur Takes Over as VP – Marketing & CX at Kyndryl India

Kyndryl India has promoted Balamurali Debur to the position of Vice President – Marketing and Customer Experience. This dual-role appointment signals a deeper commitment to integrating marketing efforts with customer-centric strategies. Popularly known as Bala, he joined Kyndryl in 2021 following a 15-year tenure at IBM, where he held senior positions across IBM Services and […]

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