CarMax is setting a sharper focus on customer experience (CX) as its newly appointed CEO Keith Barr outlines a strategy centered on simplifying the car-buying journey and reducing friction across channels. Barr, who transitioned from IHG Hotels & Resorts, is bringing a customer-first philosophy shaped by his experience in hospitality. He emphasized that while industries […]
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Bright Pattern, a global leader in AI-driven omnichannel contact center solutions, has expanded its strategic alliance with Voxtron Middle East LLC, a premier Dubai-based provider of communication technologies. The partnership aims to accelerate the adoption of AI-powered customer experience (CX) solutions across enterprises in the UAE. Under this collaboration, Voxtron’s flagship cloud contact center platform, […]
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Cyara, a global leader in AI-driven customer experience (CX) assurance, has announced a major evolution of its platform, unveiling six powerful innovations designed to support businesses in delivering consistent, high-quality experiences across voice, digital, and AI-based channels. These updates reinforce Cyara’s AI Trust framework and introduce the first fully integrated CX Assurance platform that proactively […]
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