Cognizant has strengthened its partnership with Lineage, Inc., the world’s largest temperature-controlled warehouse REIT, to drive a new era of customer experience in cold chain logistics. This collaboration focuses on leveraging cutting-edge technologies, including Agentic AI solutions, to enhance service reliability and deliver innovative customer support models.
Redefining Standards in Cold Chain Logistics
According to Surya Gummadi, President of Americas at Cognizant, the alliance aims to establish a benchmark for customer service excellence in the cold chain sector. By combining Cognizant’s expertise in logistics and AI with Lineage’s strategic vision, the partnership is set to empower customer care teams to deliver personalized, consistent, and high-quality support.
Enhancing Service Through Technology and Expertise
The partnership brings together advanced automation, predictive analytics, and expanded resources to strengthen Lineage’s existing customer service framework. Customers will continue to work with their trusted representatives while benefiting from enhanced capabilities powered by Cognizant’s global service infrastructure.
Commitment to a Unified Customer Experience
Tim Smith, Chief Commercial Officer at Lineage, emphasized that this collaboration builds on the company’s ongoing efforts to create a seamless and user-friendly customer experience. The integration of Cognizant’s technology enables Lineage to elevate its service quality while retaining the trusted relationships customers value.
One Lineage – A Simplified and Elevated Service Model
This initiative is part of Lineage’s “One Lineage” strategy, which focuses on streamlined tools and standardized processes across its network. With this partnership, customers can expect:
- Greater consistency in service delivery
- Improved responsiveness through AI-powered insights
- Expanded access to advanced automation and predictive capabilities
Setting a New Benchmark in Cold Chain Customer Care
The Cognizant-Lineage collaboration not only enhances customer service today but also sets a new industry standard for the future of cold chain logistics. Both organizations share a vision of innovation, quality, and customer-centricity, ensuring customers receive a superior and differentiated experience.
