๐ ๐ซ๐จ๐ฆ ๐ฉ๐จ๐ฅ๐ข๐๐ข๐๐ฌ ๐ญ๐จ ๐ฉ๐๐ฒ๐จ๐ฎ๐ญ๐ฌ, ๐ข๐ง๐ฌ๐ฎ๐ซ๐๐ง๐๐ ๐๐ ๐ข๐ฌ ๐ญ๐ซ๐๐ง๐ฌ๐๐จ๐ซ๐ฆ๐ข๐ง๐ .
๐๐๐ง๐ฃ๐๐ฒ ๐๐ข๐ฐ๐๐ซ๐ข, Group Head: Retail & Group Operations, Customer Experience(CX) & Reinsurance at ๐๐๐ ๐ ๐๐ข๐๐, dives deep into the evolution of customer experience in the insurance industryโfrom onboarding to claims, from AI-driven personalization to the integration of blockchain and health tech.
- How customer expectations are reshaping the insurance experience.
- The digital stack, AI, and the future of paperless journeys.
- Balancing empathy with innovation to deliver seamless CX across India.
- Why personalization, product innovation, and tech adoption matter more than ever.
This is a must-watch for CX leaders, insurers, and innovators in financial services.
