Jazeera Airways Partners with Tata Consultancy Services to Launch AI-Driven Digital Transformation and Redefine Customer Experience
admin May 5, 2025
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Jazeera Airways Partners with Tata Consultancy Services to Launch AI-Driven Digital Transformation and Redefine Customer Experience

In a strategic move to elevate its digital capabilities and offer a seamless travel experience, Kuwait-based Jazeera Airways has entered into a significant partnership with global IT services giant Tata Consultancy Services (TCS). This collaboration is aimed at spearheading an AI-led transformation to enhance customer engagement, improve operational efficiency, and position the airline as a […]

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Izzi Leverages Oracle Cloud for Faster Billing and Better CX 
admin May 2, 2025
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Izzi Leverages Oracle Cloud for Faster Billing and Better CX 

Izzi, a key player under the Televisa Group umbrella, is revolutionizing its customer service and accelerating growth by modernizing its business support systems (BSS) through Oracle’s cutting-edge cloud technologies. By implementing Oracle Communications Digital Business Experience on Oracle Cloud Infrastructure (OCI), the telecommunications giant has significantly enhanced operational efficiency—reducing billing and invoicing times by 70% […]

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AI-Powered CX Revolution: Insights from Maureen Chong, Zendesk RVP India & Asia
admin May 1, 2025
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AI-Powered CX Revolution: Insights from Maureen Chong, Zendesk RVP India & Asia

Dive into the transformative world of customer experience with Maureen Chong, Regional Vice President for India and Asia at Zendesk, in this exclusive CXNet interview. Maureen shares invaluable insights on how AI is fundamentally reshaping customer service across diverse markets. In this comprehensive discussion, discover how businesses are preparing for a projected five-fold increase in […]

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Five9 Unveils AI-Powered CX Integration with Salesforce through Fusion Platform
admin May 1, 2025
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Five9 Unveils AI-Powered CX Integration with Salesforce through Fusion Platform

Five9, a leading provider of intelligent customer experience (CX) solutions, has officially introduced Five9 Fusion for Salesforce — a groundbreaking integration designed to unify the power of Five9’s real-time customer engagement tools with Salesforce’s industry-leading AI CRM capabilities. The bundled offering, now available, promises to redefine how enterprises deliver personalized, scalable, and AI-enhanced customer experiences. […]

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Neeracha Taychakhoonavudh Steps in as Udemy’s First Chief Customer Experience Officer Amid Enterprise Expansion Drive
admin April 30, 2025
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Neeracha Taychakhoonavudh Steps in as Udemy’s First Chief Customer Experience Officer Amid Enterprise Expansion Drive

Udemy, a leading online learning platform, has named Neeracha Taychakhoonavudh as its inaugural Chief Customer Experience Officer (CCO), a move aimed at enhancing its enterprise strategy and deepening global customer engagement. In her new role, Taychakhoonavudh will be responsible for leading Udemy’s enterprise customer strategy, with a focus on boosting customer adoption, expanding existing relationships, […]

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Balamurali Debur Takes Over as VP – Marketing & CX at Kyndryl India
admin April 29, 2025
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Balamurali Debur Takes Over as VP – Marketing & CX at Kyndryl India

Kyndryl India has promoted Balamurali Debur to the position of Vice President – Marketing and Customer Experience. This dual-role appointment signals a deeper commitment to integrating marketing efforts with customer-centric strategies. Popularly known as Bala, he joined Kyndryl in 2021 following a 15-year tenure at IBM, where he held senior positions across IBM Services and […]

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Infogain and FirstHive Partner to Redefine Enterprise Customer Experiences with AI-Driven Solutions
admin April 28, 2025
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Infogain and FirstHive Partner to Redefine Enterprise Customer Experiences with AI-Driven Solutions

Infogain, a prominent digital customer experience engineering company headquartered in Silicon Valley, has joined forces with FirstHive, a leader in AI-powered Customer Data Platform (CDP) solutions, to introduce transformative customer experience innovations for enterprises. This strategic collaboration will harness Infogain’s strengths in digital transformation and product engineering, combined with FirstHive’s cutting-edge AI and CDP technologies. […]

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Nextiva Expands Global AI and CX Innovation with New Bengaluru Hub, 150+ Hires, and Simplify360 Brand Integration
admin April 25, 2025
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Nextiva Expands Global AI and CX Innovation with New Bengaluru Hub, 150+ Hires, and Simplify360 Brand Integration

Nextiva, a leading force in Unified Customer Experience Management (Unified-CXM), has significantly bolstered its global presence with the launch of a new 35,000-square-foot innovation center in Bengaluru. This development highlights India’s growing role as a cornerstone of the company’s product development and technology strategy. Marking its largest facility outside the United States, the Bengaluru hub […]

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Bridging Digital Ecosystems: How Internet Exchanges Drive India’s Digital Transformation
admin April 24, 2025
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Bridging Digital Ecosystems: How Internet Exchanges Drive India’s Digital Transformation

In this exclusive CXNet interview, Sudhir Kunder, Chief Business Officer of DE-CIX India, reveals the remarkable journey of how the company transformed from an unknown entity to becoming Asia Pacific’s #1 internet exchange for four consecutive years. Join us as Sudhir shares the “secret sauce” behind DE-CIX India’s exceptional customer experience strategy that has revolutionized […]

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Rails Strengthens Retail Presence with a Customer-Centric Approach
admin April 24, 2025
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Rails Strengthens Retail Presence with a Customer-Centric Approach

Rails, the Los Angeles-based fashion label celebrated for its effortlessly stylish California aesthetic and ultra-soft, premium fabrics, is entering an exciting phase of retail expansion — with customer experience at the core of its strategy. Founded 17 years ago by Jeff Abrams, Rails initially carved its niche in the fashion world through its signature luxurious plaid shirts. What […]

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