Central Pacific Bank Appoints Emmaly Calibraro as VP & Director of Enterprise Customer Experience
admin September 23, 2025
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Central Pacific Bank Appoints Emmaly Calibraro as VP & Director of Enterprise Customer Experience

Central Pacific Bank (CPB) has appointed Emmaly Calibraro as its new Vice President and Director of Enterprise Customer Experience. In this role, she will spearhead initiatives to elevate customer satisfaction, foster loyalty, and strengthen CPB’s commitment to innovation, service excellence, and community engagement. With more than 25 years of leadership experience, Calibraro brings expertise in […]

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FCMB Partners with Truecaller to Strengthen Digital Trust and Customer Engagement
admin September 22, 2025
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FCMB Partners with Truecaller to Strengthen Digital Trust and Customer Engagement

First City Monument Bank (FCMB) has announced a strategic alliance with Truecaller, the world’s leading platform for verified communication, in a move designed to redefine customer engagement and strengthen digital trust across Nigeria’s financial ecosystem. This partnership comes at a critical time when digital banking and online transactions are expanding rapidly, but so too are cases of […]

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Vodafone Idea and TCS Strengthen Partnership with AI-Powered Customer Experience Platform
admin September 20, 2025
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Vodafone Idea and TCS Strengthen Partnership with AI-Powered Customer Experience Platform

Tata Consultancy Services (TCS), a global leader in IT services, consulting, and business solutions, has expanded its partnership with Vodafone Idea (Vi) to modernize the telecom giant’s business support system (BSS) through an AI-driven, future-ready platform. The five-year strategic collaboration aims to enhance customer experience by embedding intelligence, automation, personalization, and agility into Vi’s operations, […]

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Customer Experience Analytics Market to Triple, Hitting USD 37.3 Billion by 2032 at 14.5% CAGR
admin September 18, 2025
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Customer Experience Analytics Market to Triple, Hitting USD 37.3 Billion by 2032 at 14.5% CAGR

The global Customer Experience (CX) Analytics Market is poised for strong growth as enterprises increasingly leverage data to enhance customer satisfaction, loyalty, and business performance. According to Market Research Future, the market is projected to expand from USD 12.6 billion in 2024 to USD 37.3 billion by 2032, registering a CAGR of 14.5%. The sector […]

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Customer Experience Analytics Market to Triple, Hitting USD 37.3 Billion by 2032 at 14.5% CAGR
admin September 18, 2025
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Customer Experience Analytics Market to Triple, Hitting USD 37.3 Billion by 2032 at 14.5% CAGR

The global Customer Experience (CX) Analytics Market is poised for strong growth as enterprises increasingly leverage data to enhance customer satisfaction, loyalty, and business performance. According to Market Research Future, the market is projected to expand from USD 12.6 billion in 2024 to USD 37.3 billion by 2032, registering a CAGR of 14.5%. The sector […]

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Volkswagen Group UK Enhances Customer Experience Strategy with Medallia and Ipsos Partnership
admin September 17, 2025
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Volkswagen Group UK Enhances Customer Experience Strategy with Medallia and Ipsos Partnership

Volkswagen Group UK (VWG UK), a wholly owned subsidiary of the Volkswagen Group, has unveiled a new chapter in its customer experience (CX) journey through a strategic collaboration with Medallia, Inc., a global leader in customer and employee experiences solutions, and Ipsos, a world-renowned research and analytics firm. The initiative, branded as CX Health, represents […]

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Volkswagen Group UK Enhances Customer Experience Strategy with Medallia and Ipsos Partnership
admin September 17, 2025
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Volkswagen Group UK Enhances Customer Experience Strategy with Medallia and Ipsos Partnership

Volkswagen Group UK (VWG UK), a wholly owned subsidiary of the Volkswagen Group, has unveiled a new chapter in its customer experience (CX) journey through a strategic collaboration with Medallia, Inc., a global leader in customer and employee experiences solutions, and Ipsos, a world-renowned research and analytics firm. The initiative, branded as CX Health, represents […]

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Pizza Hut India Elevates Manish Guptaa to Chief Marketing Officer
admin September 16, 2025
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Pizza Hut India Elevates Manish Guptaa to Chief Marketing Officer

Pizza Hut India, a subsidiary of US-based Yum! Brands has announced the promotion of Manish Guptaa as its new Chief Marketing Officer (CMO). Guptaa, who earlier served as the Chief Digital & Technology Officer, will now lead Pizza Hut’s brand strategy, consumer engagement, and marketing initiatives in the dynamic Indian Quick Service Restaurant (QSR) sector. […]

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Abacus Joins Hands with inDrive to Enhance Customer Support and Service
admin September 15, 2025
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Abacus Joins Hands with inDrive to Enhance Customer Support and Service

inDrive, the global mobility and urban services platform, has entered a strategic partnership with Abacus Outsourcing, a fast-growing leader in Business Process Outsourcing (BPO). The collaboration aims to strengthen customer experience by integrating Abacus’s advanced support expertise with inDrive’s peer-to-peer ride-hailing platform, ensuring seamless, proactive, and customer-centric services for millions of users. The official launch […]

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