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Trax Retail has announced the appointment of Kendra Ricenbaw as Chief Customer Experience Officer (CCXO). In her new role, Ricenbaw will spearhead Trax’s global customer experience and operations strategies, working to elevate customer satisfaction for CPG companies and retailers through Trax’s cutting-edge, data-driven AI solutions. This appointment is part of a strategic series of executive […]

Aprecomm, an intuitive network and customer experience platform provider, has announced a strategic partnership with Synnefo, a global OSS/BSS, IMS, and SMS service provider for ISPs and MSOs. This partnership aims to deliver an integrated customer experience ‘super-stack’ that simplifies CPE management, subscriber billing, support, and network performance optimization for broadband service providers in India […]

EaseMyTrip.com has entered a strategic partnership with Hyperface, Asia’s first Credit Cards as a Service (CCaaS) provider. This collaboration is set to strengthen EaseMyTrip’s card management capabilities, enabling comprehensive card solutions for both existing and new customers. Through this partnership, Hyperface will support the entire EaseMyTrip customer journey—from onboarding new users to launching hyper-personalized campaigns […]

Max Life Insurance Company Ltd. has entered into a strategic partnership with Rebuscode, a subsidiary of Numr Canada, known for its expertise in digital customer insights and predictive analytics. This collaboration will harness Numr’s advanced analytics technology to enhance Max Life’s understanding of customer needs, elevate customer experience, and drive sustainable growth. Integrating Numr’s AI-powered […]

Havas CX, the dedicated customer experience division of global communications group Havas, has announced its strategic expansion into Singapore, establishing a major hub to bolster its offerings across Southeast Asia. This move not only reinforces Havas CX’s presence in the region but also marks a key step in the company’s growth strategy, known as the […]

ServiceNow, a leader in AI-driven business transformation, and Five9, known for its Intelligent CX Platform, have announced an expanded partnership to introduce a turnkey AI-powered solution designed to unify employee and customer experiences. This collaboration integrates ServiceNow’s Customer Service Management (CSM) capabilities with the Five9 platform, aiming to streamline both self-service and assisted service operations, […]

Niyo has announced its partnership with CleverTap, a leading customer engagement platform, to enhance customer experience through personalized engagement and real-time communication. Founded in 2015, Niyo specializes in financial solutions, including international travel cards and app-based services, aimed at simplifying financial management for Indian travelers abroad. The collaboration with CleverTap comes as a strategic move […]

Tata Consultancy Services (TCS), a global leader in IT services, consulting, and business solutions, has entered a strategic collaboration with the Bank of Bhutan to modernize its digital banking infrastructure and improve customer service. As part of this initiative, TCS will deploy its TCS BaNCS™ Global Banking Platform to streamline operations and integrate seamlessly with […]

JEA has significantly enhanced its customer experience by collaborating with KUBRA, a leading provider of customer experience management technologies. This partnership has enabled the successful implementation of advanced solutions, including the launch of a new customer-centric mobile app, an upgrade to Storm Center™ 5, the adoption of Notifi® 4, and a complete redesign of JEA’s […]

Raymond Lifestyle has announced the appointment of Gautam Hari Singhania as its Executive Chairman. According to a regulatory filing, the resolution for his appointment garnered 86.85% approval from shareholders, with 13.15% voting against it. This decision, outlined in a Postal Ballot Notice dated November 4, 2024, was passed with the requisite majority. The remote e-voting […]