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InMoment has unveiled a groundbreaking advancement today by integrating generative AI into its state-of-the-art Conversational Intelligence solution. This innovative technology harnesses the vast wealth of information from contact center conversations, online chats, and emails to optimize operations, elevate customer engagement, and enhance overall customer experiences. Conversational Intelligence represents a significant leap forward in integrated customer […]

Ascensos, a leader in customer experience management, is excited to announce a groundbreaking partnership with SentiSum, an AI-driven CX analytics platform. This collaboration is set to revolutionize customer engagement and management. Utilizing SentiSum’s advanced real-time sentiment analysis technology, which includes both voice and non-voice channels, Ascensos can capture immediate customer insights. These insights help identify […]

IKEA is redefining the retail experience by introducing Upptäcka self-service kiosks in all its stores. These state-of-the-art kiosks empower customers by providing extensive product exploration capabilities and autonomous shopping options. “This initiative supports the IKEA vision of creating a better everyday life for many people, by giving customers the ability to better explore our products […]

Nissan has launched the Second Delivery program to assist owners in mastering advanced driving technologies like ProPILOT Assist and Safety Shield 360. Recognizing that these features may require some time to get accustomed to, especially for first-time Nissan owners, the Second Delivery program is designed to offer personalized support. Initially introduced for the Ariya in […]

Aerospike has appointed Venkatesh Guntur as the new Country Head for Southeast Asia (ASEAN). In this pivotal role, Venkatesh will lead Aerospike’s regional business operations, focusing on enhancing the company’s presence, driving growth, and providing exceptional customer service. Commenting on the appointment, Aveekshith Bushan, Vice President and GM, Asia Pacific and Japan, Aerospike, said, “Venkatesh’s […]

HDFC Bank has announced a significant system upgrade scheduled for July 13, 2024. This upgrade will involve transitioning the bank’s Core Banking System (CBS) to a new, advanced platform designed to enhance customer experience and support its growing base of 93 million customers. The primary objectives of this migration are to increase performance speed, expand […]

Snitch, India’s fastest-growing men’s fashion brand, has announced a significant upgrade to its customer experience in celebration of its 4th Anniversary. The brand is now delivering a faster, wider, and more convenient shopping experience for its customers. In select cities such as Mumbai, Bangalore, and Hyderabad, Snitch customers can now enjoy the convenience of receiving […]

Jumia, a leading e-commerce platform, has integrated Sprinklr’s AI-powered Unified Customer Experience Management (Unified-CXM) platform to enhance customer experience across 11 African countries. This strategic partnership aims to streamline support and deliver exceptional service to Jumia’s diverse user base. In a statement announcing the successful collaboration, Jumia emphasized the transformative impact of Sprinklr’s technology on […]

PTT Digital has partnered with Beryl 8 Plus and Genesys, a global leader in cloud solutions powered by AI, to revolutionize its contact center capabilities. Under this collaboration, PTT Digital has implemented Genesys Cloud CX, an all-encompassing cloud contact center solution. This initiative aims to enhance customer journeys and support PTT Digital’s ongoing digital transformation […]

Aflac has announced a strategic partnership with SKYGEN to enhance the customer satisfaction journey in its Dental and Vision division. SKYGEN, a leading U.S.-based technology partner specializing in dental and vision insurance plans, serves nearly 50 million members nationwide. With decades of industry experience and cutting-edge technology, SKYGEN will implement a service model designed to […]