PTT Digital has partnered with Beryl 8 Plus and Genesys, a global leader in cloud solutions powered by AI, to revolutionize its contact center capabilities.
Under this collaboration, PTT Digital has implemented Genesys Cloud CX, an all-encompassing cloud contact center solution. This initiative aims to enhance customer journeys and support PTT Digital’s ongoing digital transformation efforts.
Beryl 8 Plus, chosen as a trusted consultant and technology partner, facilitated the deployment of Genesys Cloud CX. Mr. Apisek Tewinpagti, CEO of Beryl 8 Plus, expressed pride in their role, emphasizing Genesys’ expertise in experience orchestration and the platform’s ability to unify voice, digital channels, and workforce engagement for superior CX outcomes.
Mr. Naphat Nabhindhakara, Managing Director of PTT Digital Solutions Co., Ltd., highlighted the strategic importance of enhancing their contact center operations. The adoption of Genesys Cloud CX is aimed at improving efficiency in handling inbound calls, case resolutions, and data analysis critical for meeting customer demands.
“Digital transformation necessitates leveraging advanced cloud technologies,” stated Mr. Nabhindhakara, underscoring Genesys Cloud CX’s capability to support operational excellence and elevate customer service standards seamlessly.
Mr. Kulachart Ngernpermpoon, Country Director for Philippines and IndoChina at Genesys, emphasized the importance of personalized customer experiences in today’s digital era. The partnership aims to empower PTT Digital in delivering differentiated customer journeys, enhancing workforce engagement, and driving operational efficiencies.
Mr. Boonrueng Tanasuntonpaisan, Vice President of Strategy & Enterprise Services at PTT Digital Solutions Co., Ltd., affirmed their commitment to enhancing customer service capabilities through the adoption of Genesys Cloud CX. The collaboration with Beryl 8 Plus has already yielded significant improvements in call center efficiency and customer satisfaction.
Genesys’ AI-powered experience orchestration platform offers a comprehensive suite of omnichannel capabilities, workforce optimizations, and AI-driven analytics, facilitating seamless integration with existing business systems to deliver exceptional customer service.
The partnership between Beryl 8 Plus, Genesys, and PTT Digital marks a pivotal moment in driving innovation and setting new benchmarks in customer experience excellence through advanced cloud solutions.
