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Air India has announced the introduction of digital refreshment vouchers in partnership with digital vouchering solution provider iCoupon to improve customer experience during disruptions. This initiative, currently in its pilot phase, is available to passengers traveling to and from three major UK airports: London Heathrow, London Gatwick, and Birmingham. Leveraging iCoupon technology, Air India can […]

General Motors India has announced a comprehensive approach to customer experience with the launch of Chevrolet Complete Care. This initiative aims to provide a consistently satisfying and valuable vehicle ownership experience for both new and existing customers, reaffirming General Motors’ long-term commitment to its Indian customers. Arvind Saxena, President & Managing Director of General Motors […]

Convin has introduced two groundbreaking customer-centric solutions, Real-time Agent Assist and Manager Assist. These tools are poised to revolutionize the Banking, Financial Services, and Insurance (BFSI) sector by enhancing real-time customer interactions, boosting satisfaction, increasing efficiency, maximizing revenues, and ensuring regulatory compliance. The BFSI sector often grapples with challenges such as miscommunication, mis-selling, and regulatory […]

Google Wallet has partnered with leading fintech firm Pine Labs to introduce gift cards on its platform. This collaboration is set to transform the way users interact with gift cards, providing a seamless and convenient experience that prioritises customer satisfaction and engagement, according to a joint statement from the companies. The integration of gift cards […]

Blue Star Ltd. has named Udit Pahwa as its new Chief Information Officer (CIO). In this role, Pahwa will drive the company’s digital transformation efforts and develop comprehensive IT architecture and infrastructure strategies to foster business growth. Pahwa joins Blue Star with over 27 years of rich experience in the IT sector. During his tenure […]

SAP SE and WalkMe announced a definitive agreement in which SAP will acquire WalkMe, a leader in digital adoption platforms (DAPs). WalkMe’s advanced guidance and automation features help organizations navigate constant technology change by enabling users to execute workflows seamlessly across multiple applications, resulting in higher adoption and value realization of underlying applications. The transaction, […]

Kantar and QuestionPro have announced a strategic partnership aimed at enhancing ‘Voice of Customer’ (VoC) programs and improving Customer Experience (CX) strategies through the use of automation, AI, and advanced research technologies. This collaboration merges Kantar’s new Meaningfully Different Experiences (MDX) framework and its comprehensive advisory services with QuestionPro’s award-winning survey technology suite. Utilizing AI […]

Novo is pleased to announce the appointment of Ekta Grover as the new Group Product Manager, based at their Bangalore office. Grover will be pivotal in enhancing customer interactions and improving operational efficiencies. Her primary focus will be optimizing exchanges across all support channels, catering to Novo’s extensive customer base of over 250,000 and driving […]

Bath & Body Works has announced a strategic collaboration with Accenture aimed at modernizing and streamlining its digital and technology platforms. This long-term initiative aligns with Bath & Body Works’ overarching strategy to enhance its brand presence and harness cutting-edge technologies such as digital, Mar Tech, AI, and generative AI (gen AI) to propel growth. […]