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Air India has announced the  appointment of Sanjay Sharma as its new Chief Financial Officer (CFO), effective June 10th, 2024. Reporting to Campbell Wilson, the Managing Director (MD) and Chief Executive Officer (CEO), Sharma steps into the role as Vinod Hejmadi retires after three decades of service. Sanjay Sharma brings over thirty years of extensive […]

In a strategic move to enhance brands’ customer engagement return on investment (ROI), Digitas India has partnered with MoEngage, a leading AI-powered customer engagement platform. By joining the MoEngage Catalyst Partner program, Digitas India aims to accelerate brand scaling through innovative and data-driven solutions. The partnership leverages MoEngage’s AI-powered customer engagement capabilities with Digitas India’s […]

Commvault has announced the appointment of Gareth Russell as Field Chief Technology Officer of Security for Asia Pacific (APAC), enhancing the company’s cyber resilience expertise. In response to the escalating threat posed by ransomware, Commvault is committed to sharing its technical knowledge in data security and cyber resilience with more clients and partners in the […]

Stryker has unveiled its latest initiative with the opening of a Customer Experience Centre at Stryker’s Global Technology Centre (SGTC) in Gurugram. This cutting-edge facility is meticulously designed to showcase Stryker’s renowned portfolio of medical equipment, offering customers an immersive environment to interact with the brand’s emerging technologies. The Customer Experience Centre is poised to […]

Maruti Suzuki India Limited has celebrated a major milestone by opening its 5,000th service centre in India, located in Gurugram, Haryana. This new addition expands the company’s extensive service network, which now covers 2,500 cities across the country. Since the establishment of its first service workshop in 1983, Maruti Suzuki’s service network has grown significantly. […]

Airpay has announced a strategic partnership with Wix.com Ltd., a leading SaaS website builder platform, to support the creation, management, and growth of a global digital presence. This collaboration offers Wix’s India-based merchants access to Airpay’s advanced payment gateway, enabling seamless digital payment acceptance. As a prominent player in the fintech sector, Airpay is pioneering […]

Air India has announced the introduction of digital refreshment vouchers in partnership with digital vouchering solution provider iCoupon to improve customer experience during disruptions. This initiative, currently in its pilot phase, is available to passengers traveling to and from three major UK airports: London Heathrow, London Gatwick, and Birmingham. Leveraging iCoupon technology, Air India can […]

General Motors India has announced a comprehensive approach to customer experience with the launch of Chevrolet Complete Care. This initiative aims to provide a consistently satisfying and valuable vehicle ownership experience for both new and existing customers, reaffirming General Motors’ long-term commitment to its Indian customers. Arvind Saxena, President & Managing Director of General Motors […]

Convin has introduced two groundbreaking customer-centric solutions, Real-time Agent Assist and Manager Assist. These tools are poised to revolutionize the Banking, Financial Services, and Insurance (BFSI) sector by enhancing real-time customer interactions, boosting satisfaction, increasing efficiency, maximizing revenues, and ensuring regulatory compliance. The BFSI sector often grapples with challenges such as miscommunication, mis-selling, and regulatory […]

Google Wallet has partnered with leading fintech firm Pine Labs to introduce gift cards on its platform. This collaboration is set to transform the way users interact with gift cards, providing a seamless and convenient experience that prioritises customer satisfaction and engagement, according to a joint statement from the companies. The integration of gift cards […]