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Experion Technologies has announced a strategic partnership with Twixor, an innovative actionable intelligence platform renowned for helping businesses create hyper-personalized engagement solutions. These platforms facilitate customers in initiating end-to-end fulfilment processes for digital process automation, spanning industries such as BFSI, healthcare, retail, logistics, and transportation. The collaboration aims to deliver exceptional value through CX automation […]

Skoda India has introduced its ‘New Corporate Identity’ as part of its strategic expansion plans and commitment to enhancing customer engagement. This announcement comes ahead of the global debut of Skoda’s all-new compact SUV, scheduled to launch in India in the first half of 2025. The initiative aims to fortify Skoda’s dealership network in preparation […]

Walmart CEO Doug McMillon announced the company’s financial results for the first quarter of 2024, highlighting how its investment in digital transformation is enhancing the customer experience. While Walmart did not disclose specific figures for its digital transformation investments, Suresh Kumar, the global Chief Technology Officer and Chief Development Officer, is responsible for technology spending. […]

Sainsbury’s and Microsoft have announced a five-year strategic partnership to advance the retailer’s Next Level Sainsbury strategy. By utilising Microsoft’s cutting-edge AI and machine learning technologies in conjunction with Sainsbury’s vast datasets, this collaboration seeks to improve store operations, increase employee efficiency, and deliver exceptional customer service, ultimately resulting in stronger returns for shareholders through […]

Wipro has announced the appointment of Sanjeev Jain as its new Chief Operating Officer (COO), following the resignation of former COO Amit Choudhary last Friday. Jain will report directly to CEO Srini Pallia and continue as a member of Wipro’s Executive Committee. Sanjeev Jain joined Wipro in 2023 and has since held significant senior roles […]

Startek announced the launch of Startek Generative AI, an innovative suite of Generative AI solutions designed to accelerate and enhance business processes, ensuring greater efficiency and effectiveness. Startek Generative AI transcends basic automation by offering a strategic approach that enhances agent productivity, streamlines operations, and personalises the customer journey. Leveraging generative AI tools, this new […]

Talisma Corporation Pvt. Ltd., a prominent provider of customer experience solutions, has partnered with US-based xAmplify. This collaboration aims to introduce xAmplify’s partner enablement platform to the Indian market, enhancing organizational productivity through a centralized information platform. The new platform will empower stakeholders across sales, marketing, and customer support, fostering a customer-centric culture within organizations. […]

Dhaval Mankad has announced his appointment as Vice President – IT (CIO) at Vadilal Industries Limited. Mankad expressed his excitement about the new role, stating, “I am thrilled to join Vadilal Industries Limited as their Vice President – IT (CIO). I am eager to contribute my expertise and experience to the Group’s ongoing success and […]