Tag: ai customer experience

admin May 21, 2026

Exotel Strengthens Leadership Team to Accelerate AI-Driven Customer Experience Growth

Exotel has announced a series of strategic leadership appointments as the company intensifies its focus on expanding AI-powered customer experience solutions globally. The move follows Exotel’s recent acqui-hire of the core team from Dubverse and reflects the company’s commitment to scaling its AI-first customer engagement capabilities across industries. The announcement comes ahead of Exotel’s flagship […]

Salam and QBS Unite to Introduce the Region’s First Arabic-First AI CX Platform

admin November 11, 2025

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Salam and QBS Unite to Introduce the Region’s First Arabic-First AI CX Platform

Etihad Salam Telecom Company (Salam), a key player in Saudi Arabia’s telecommunications landscape, has entered into a strategic partnership with Quality Business Solutions (QBS) to jointly develop Salam CX — the Middle East’s first Arabic-first, AI-powered customer experience platform. The collaboration was formalised through a Memorandum of Understanding (MoU) aimed at redefining how businesses and […]

What is Customer Experience (CX) and Why It’s More Important Than Ever in 2025?

admin May 27, 2025

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What is Customer Experience (CX) and Why It’s More Important Than Ever in 2025?

Have you ever given up on buying from a brand, not simply because their goods were poor, but simply because it didn’t appeal to you? Or maybe the website kept malfunctioning, the person handling your complaint was unpleasant or your package was delayed without any notice. That’s customer experience (CX) in action. In 2025, CX […]

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