TELUS Digital Partners with Cresta to Accelerate AI-Powered Customer Experience Transformation
admin June 17, 2026
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TELUS Digital Partners with Cresta to Accelerate AI-Powered Customer Experience Transformation

TELUS Digital has announced a strategic partnership with customer experience (CX) AI platform provider Cresta, strengthening its commitment to helping enterprises scale AI-powered customer engagement and contact center operations. Under the partnership, TELUS Digital will serve as a preferred implementation partner for Cresta’s AI platform, enabling organizations to deploy advanced AI capabilities that improve customer […]

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Cisco Launches AI-Driven Enhancements to Revolutionize Contact Center Operations
admin October 6, 2025
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Cisco Launches AI-Driven Enhancements to Revolutionize Contact Center Operations

Cisco has rolled out a series of powerful additions to its Webex Customer Experience suite, introducing an AI-powered Quality Management (QM) module designed to elevate contact center performance. This innovation is particularly aimed at helping small and medium businesses refine their customer engagement by blending advanced automation with human supervision. The new Webex AI Quality […]

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