Exotel Strengthens Leadership Team to Accelerate AI-Driven Customer Experience Growth
admin May 21, 2026
Comments (0)

Exotel Strengthens Leadership Team to Accelerate AI-Driven Customer Experience Growth

Exotel has announced a series of strategic leadership appointments as the company intensifies its focus on expanding AI-powered customer experience solutions globally. The move follows Exotel’s recent acqui-hire of the core team from Dubverse and reflects the company’s commitment to scaling its AI-first customer engagement capabilities across industries. The announcement comes ahead of Exotel’s flagship […]

Read More
Decagon Launches Decagon University to Equip Teams for AI-Driven Customer Experience
admin September 25, 2025
Comments (0)

Decagon Launches Decagon University to Equip Teams for AI-Driven Customer Experience

Decagon, a leading AI agents platform for customer experience, has announced the launch of Decagon University, an AI education initiative designed to empower teams across customer experience (CX), product, and engineering with the skills needed to build, optimize, and scale AI agents. The program was unveiled at the company’s first Decagon Dialogues event, alongside the […]

Read More
Thoma Bravo Strengthens AI-CX Portfolio with Verint Acquisition
admin September 24, 2025
Comments (0)

Thoma Bravo Strengthens AI-CX Portfolio with Verint Acquisition

Software investment firm Thoma Bravo has announced plans to acquire Verint Systems, a leader in customer experience (CX) automation, in a deal valued at $2 billion. The all-cash transaction, expected to close in early 2026, remains subject to regulatory and shareholder approvals. Once finalized, Thoma Bravo will merge Verint with its portfolio company Calabrio, a […]

Read More
Sonata Software Teams Up with Qualtrics to Revolutionize Global Customer Experience Solutions
admin May 28, 2025
Comments (0)

Sonata Software Teams Up with Qualtrics to Revolutionize Global Customer Experience Solutions

Sonata Software has entered into a strategic alliance with Qualtrics, a global leader and pioneer in the Experience Management (XM) space, to introduce a robust, technology-led customer experience (CX) management solution tailored for international enterprises. This synergy brings together Qualtrics’ cutting-edge XM for Customer Experience™ platform and Sonata Software’s expertise in global systems integration, consulting, […]

Read More