Tag: Customer Experience

Telkomsel and Tencent Cloud announced a strategic collaboration focused on developing AI and cloud-based solutions to enhance customer experience. This partnership brings together Indonesia’s leading digital telecom provider and one of the world’s foremost cloud service companies. Under this agreement, Telkomsel will leverage a range of AI-driven solutions such as AI-Generated Content (AIGC), AI Translation, […]

Glia, a leader in customer interaction technology for high-trust sectors, has announced a strategic partnership with COCC, a prominent fintech provider, aimed at transforming customer interactions within COCC’s digital banking platform. This collaboration allows COCC to offer its community banks and credit unions a streamlined and efficient customer experience through Glia’s ChannelLess® platform, which unifies […]

RouteThis, a leader in WiFi customer experience (CX) solutions, announced that Dave Garcia has joined the company as Chief Revenue Officer (CRO). This executive team expansion comes as RouteThis accelerates its growth and strengthens its commitment to help Service Providers and Smart Home companies deliver exceptional residential WiFi installation, repair and support. “We are dedicated […]

6sense, a leader in transforming B2B revenue generation, has announced the appointment of Jeff Romano as its new Chief Customer Officer. Reporting directly to Latané Conant, Chief Revenue Officer of 6sense, Romano will oversee the company’s customer experience strategies and reinforce a customer-centric approach across the organization. With over 25 years of expertise in managing […]

Red Hat the world’s leading provider of open-source solutions announced that it will provide Rakuten Mobile access to its expertise, hardened technology and proven history in managing complex, expansive Linux estates while enabling its own experts to focus on innovating and enhancing the customer experience. Red Hat will also provide the same solutions to Rakuten […]

Global digital business services leader Teleperformance (TP) has announced a strategic partnership with Sanas, an innovator in Real-Time Speech Understanding technology. As part of this collaboration, TP has acquired an equity stake in Sanas through its Series B funding round and will serve as the exclusive reseller of Sanas’ technology to major global brands across […]