Envision entering a modest, family-run sari store in Mumbai where the proprietor not only recalls your preferences from your most recent visit six months prior, but also phones to let you know when new inventory that suits your tastes arrives. Contrast this with the annoyance of negotiating a faceless retail chain where employees appear uneducated […]
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Introduction Augmented Reality (AR) is revolutionizing the retail landscape by offering immersive and interactive customer experiences. By overlaying digital content onto the physical world, AR enables consumers to visualize products in real-time, enhancing engagement and informed decision-making. This case study delves into how leading brands—Sephora, IKEA, and Cartier—have successfully integrated AR to elevate their customer […]
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Barracuda Networks, a prominent player in the cybersecurity landscape known for its comprehensive solutions protecting businesses of all sizes, has announced the appointment of Ketan Tailor as its Chief Customer Officer. This strategic move comes as the company intensifies its focus on enhancing customer experience while continuing to expand its cybersecurity platform. Bringing over two […]
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Candescent has announced that Farmers & Merchants Bank, headquartered in Stuttgart, Arkansas, has chosen its platform to modernize customer experience and introduce advanced banking features for both retail and business clients. Commitment to Innovation and Customer-Centric Services Established in 1945, Farmers & Merchants Bank manages assets worth $1.8 billion and has a longstanding tradition of […]
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TELUS Digital Experience (TIXT) has announced a strategic alliance with Zendesk to integrate AI-driven customer service solutions, combining global expertise in customer experience management (CXM) with advanced support technologies. Expanding Capabilities Across a Global Network Through this partnership, TELUS Digital’s 78,000-member workforce, spread across 31 countries, will enhance Zendesk’s customer support solutions. In addition, TELUS […]
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In the fast-paced digital landscape, artificial intelligence and automation are changing the workplace to redefine how employees perform their duties. While it streamlines routine work processes and strengthens decision-making abilities, AI and automation are changing productivity contours. As organizations must become more efficient and innovative, leverage these technologies to stay ahead of the curve. This […]
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Neat, a leading video technology company, has expanded its headquarters in Oslo with the launch of the Neat Experience Center. Located within its existing space at Technopolis, the new 433-square-meter facility is designed to offer an immersive showcase of Neat’s innovative product lineup in a dynamic and open office setting. A Dedicated Space for Hands-On […]
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PayU is strengthening its focus on integrating Generative AI (GenAI) to revolutionize customer interactions, merchant support, and employee productivity in 2025. With India poised for a GenAI-driven digital transformation that could add up to $1.5 trillion to the national GDP by 2030, PayU is committed to leveraging AI responsibly. The company prioritizes regulatory compliance and […]
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Old Navy, the leading brand under Gap Inc.’s portfolio, has joined forces with technology company RADAR to enhance its in-store shopping experience. RADAR specializes in integrating RFID, AI, and computer vision to provide precise, real-time inventory tracking, and its advanced platform will now be implemented across Old Navy’s retail locations. As part of a multi-year […]
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Medallia, a global leader in customer and employee experience, has unveiled its vision for the next era of customer experience (CX) alongside seven AI-powered innovations designed to move enterprises beyond traditional surveys. These advancements, announced at Medallia Experience ‘25 in Las Vegas, aim to help organizations transition from passive data collection to real-time actions and […]
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