The Renaissance of Customer Support: How Gen AI and Integrated CX Suites Are Transforming Customer Experience
admin March 20, 2025
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The Renaissance of Customer Support: How Gen AI and Integrated CX Suites Are Transforming Customer Experience

Customer support has experienced a profound evolution, transitioning from a reactive function aimed at addressing customer complaints to a proactive force that drives business success. Once relegated to the sidelines as a necessary cost center, it has now become a pivotal element of strategic differentiation, directly influencing brand perception, customer loyalty, and revenue growth. This […]

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Parfois Collaborates with DXC Technology to Elevate Customer Experience Through Data Intelligence
admin March 19, 2025
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Parfois Collaborates with DXC Technology to Elevate Customer Experience Through Data Intelligence

Parfois is reinforcing its commitment to innovation through a partnership with DXC Technology. This collaboration is part of Parfois’ broader Data Intelligence strategy, aimed at utilizing data insights to refine the shopping experience and better align product recommendations with customer preferences. Through this initiative, DXC will assist Parfois in deploying the Snowflake data platform to […]

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Kapture CX Names Devika Rajeev as Head of HR
admin March 13, 2025
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Kapture CX Names Devika Rajeev as Head of HR

Kapture CX, a leading Gen AI-powered customer experience platform, has announced the appointment of Devika Rajeev as its new Head of Human Resources. With extensive experience in talent management, performance strategies, and rewards, Devika is set to lead the company’s people and culture initiatives during a crucial phase of growth. Bringing a wealth of experience […]

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iQor CXBPO™ Transforms Customer Experience with AI-Driven Solutions
admin March 11, 2025
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iQor CXBPO™ Transforms Customer Experience with AI-Driven Solutions

iQor has unveiled iQor CXBPO™, a next-generation approach to customer experience (CX) outsourcing, designed to deliver measurable business impact. By integrating advanced analytics into its operating model, the company is redefining traditional business process outsourcing (BPO) and addressing industry challenges with data-driven insights and operational scalability. A New Era of CX Partnership iQor CXBPO™ introduces […]

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Nubank Enhances Customer Experience with OpenAI’s AI Solutions
admin March 10, 2025
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Nubank Enhances Customer Experience with OpenAI’s AI Solutions

Nubank has transformed financial management for millions in Latin America by offering fee-free accounts, no-annual-fee credit cards, and seamless, personalized customer service. The digital financial services giant serves over 114 million customers across Brazil, Mexico, and Colombia. By integrating advanced AI solutions developed in collaboration with OpenAI, Nubank is elevating both customer experiences and operational […]

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Telkomsel and Tencent Cloud Forge Strategic Partnership to Boost Customer Experience with AI and Cloud Solutions
admin March 7, 2025
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Telkomsel and Tencent Cloud Forge Strategic Partnership to Boost Customer Experience with AI and Cloud Solutions

Telkomsel and Tencent Cloud announced a strategic collaboration focused on developing AI and cloud-based solutions to enhance customer experience. This partnership brings together Indonesia’s leading digital telecom provider and one of the world’s foremost cloud service companies. Under this agreement, Telkomsel will leverage a range of AI-driven solutions such as AI-Generated Content (AIGC), AI Translation, […]

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iSON Xperiences Teams Up with Aistra to Redefine AI-Powered Customer Experience
admin March 6, 2025
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iSON Xperiences Teams Up with Aistra to Redefine AI-Powered Customer Experience

iSON Xperiences, a prominent provider of AI-driven customer experience (CX) solutions across 22 countries, has announced a strategic alliance with Aistra, a company specializing in AI adoption. This collaboration is set to transform customer experience by leveraging AI-powered automation, predictive analytics, and cutting-edge digital solutions. Driving Digital Transformation Across Industries By partnering with Aistra, iSON […]

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Glia and COCC Forge Partnership to Enhance Customer Experiences for Financial Institutions
admin March 6, 2025
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Glia and COCC Forge Partnership to Enhance Customer Experiences for Financial Institutions

Glia, a leader in customer interaction technology for high-trust sectors, has announced a strategic partnership with COCC, a prominent fintech provider, aimed at transforming customer interactions within COCC’s digital banking platform. This collaboration allows COCC to offer its community banks and credit unions a streamlined and efficient customer experience through Glia’s ChannelLess® platform, which unifies […]

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RouteThis Expands Executive Leadership with Dave Garcia as Chief Revenue Officer
admin March 5, 2025
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RouteThis Expands Executive Leadership with Dave Garcia as Chief Revenue Officer

RouteThis, a leader in WiFi customer experience (CX) solutions, announced that Dave Garcia has joined the company as Chief Revenue Officer (CRO). This executive team expansion comes as RouteThis accelerates its growth and strengthens its commitment to help Service Providers and Smart Home companies deliver exceptional residential WiFi installation, repair and support. “We are dedicated […]

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Ipca Laboratories Appoints Saidutta Nanda as President – Human Resources
admin March 4, 2025
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Ipca Laboratories Appoints Saidutta Nanda as President – Human Resources

Ipca Laboratories Limited has announced the appointment of Saidutta Nanda as President – Human Resources, effective March 3, 2025. With over 24 years of experience in HR leadership within the pharmaceutical industry, Nanda will oversee all HR functions, focusing on talent management, organizational development, and employee engagement to drive the company’s growth strategy. Nanda holds […]

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