Ipca Laboratories Limited has announced the appointment of Saidutta Nanda as President – Human Resources, effective March 3, 2025. With over 24 years of experience in HR leadership within the pharmaceutical industry, Nanda will oversee all HR functions, focusing on talent management, organizational development, and employee engagement to drive the company’s growth strategy. Nanda holds […]
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6sense, a leader in transforming B2B revenue generation, has announced the appointment of Jeff Romano as its new Chief Customer Officer. Reporting directly to Latané Conant, Chief Revenue Officer of 6sense, Romano will oversee the company’s customer experience strategies and reinforce a customer-centric approach across the organization. With over 25 years of expertise in managing […]
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Red Hat the world’s leading provider of open-source solutions announced that it will provide Rakuten Mobile access to its expertise, hardened technology and proven history in managing complex, expansive Linux estates while enabling its own experts to focus on innovating and enhancing the customer experience. Red Hat will also provide the same solutions to Rakuten […]
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Customer experience isn’t about choosing between technology or human interaction—it’s about knowing when to use each. Many businesses make the mistake of over-automating without considering customer psychology, while others resist technology, thinking human support alone builds loyalty. As a corporate trainer, I closely observe human behavior and psychological patterns. Over the years, I’ve realized that […]
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Global digital business services leader Teleperformance (TP) has announced a strategic partnership with Sanas, an innovator in Real-Time Speech Understanding technology. As part of this collaboration, TP has acquired an equity stake in Sanas through its Series B funding round and will serve as the exclusive reseller of Sanas’ technology to major global brands across […]
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In the current landscape, the concept of omnichannel engagement has become an essential part of modern business strategies. This approach, which integrates user engagement and lead nurturing across all platforms and devices brings benefits such, as expanded reach increased profits, and improved customer satisfaction. At its core omnichannel engagement ensures that a company is easily […]
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In a world of uncertainty, the use of customer experience (CX) technology is seen as an growth oriented approach. Research conducted by Metrigy highlights the importance placed on customer satisfaction, by businesses even surpassing concerns like revenue generation. This emphasis is not just theoretical; companies are making commitments to CX technologies solutions with successful ones […]
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