How India’s Top Banks Are Using GenAI to Rewrite the Rules of Customer Experience
For decades, walking into a bank branch meant tokens, queues, and the same tired question: “Sir, fill this form again.” Today, that experience is being quietly dismantled — not by adding more branches, but by making them smarter, and by putting an AI-powered relationship manager in every customer’s pocket. India’s banking sector, already one of […]
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