Infor has expanded its Strategic Collaboration Agreement (SCA) with Amazon Web Services (AWS) to fast-track the deployment of generative AI solutions across key industries. This move marks a significant milestone in their decade-long relationship and is set to drive innovation and digital transformation for businesses around the world. Building on a Decade of Collaboration Infor […]
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Fujitsu has announced the return of Jo Healey as Vice President and Head of Customer for Australia and New Zealand, reaffirming its commitment to customer-centric digital transformation in the region. Healey, who previously served in leadership roles at Fujitsu from 2006 to 2014, including her tenure as Managing Director of Fujitsu New Zealand, brings with […]
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Locks & Architectural Solutions, a division under the Godrej Enterprises Group, has unveiled its new Service CRM—a robust, all-India after-sales ecosystem designed to revolutionize customer support in India’s evolving smart home and security market. This digital-first platform is a strategic leap forward in the company’s ongoing journey to deliver elevated customer experiences and premium service […]
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The Sleep Company has named Alpesh Jain as its new Chief Technology Officer (CTO). Backed by over 16 years of extensive experience in driving digital transformation and technological innovation across ecommerce, automotive, and hospitality sectors, Jain joins the company with a strong blend of technical acumen and strategic foresight. Prior to this, Jain held the […]
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Infosys has announced a strategic collaboration with Spark New Zealand, the country’s largest telecommunications and digital services provider, to accelerate Spark’s digital transformation and strengthen its AI-driven customer engagement strategy. Driving Digital Innovation through AI and Cloud Solutions The partnership will utilize Infosys Topaz, an AI-first suite of services and solutions powered by generative AI, […]
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QVC Group, a global leader in video commerce and part of QVC Group Inc., has announced the appointment of Tony Williams as its new Chief People Officer. This move is part of the company’s focus on strengthening its human resources strategy and improving the employee experience worldwide. In his new role, Williams will oversee all aspects of QVC’s […]
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TELUS Digital Experience (TIXT) has announced a strategic alliance with Zendesk to integrate AI-driven customer service solutions, combining global expertise in customer experience management (CXM) with advanced support technologies. Expanding Capabilities Across a Global Network Through this partnership, TELUS Digital’s 78,000-member workforce, spread across 31 countries, will enhance Zendesk’s customer support solutions. In addition, TELUS […]
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