Infosys has announced a strategic collaboration with Spark New Zealand, the country’s largest telecommunications and digital services provider, to accelerate Spark’s digital transformation and strengthen its AI-driven customer engagement strategy.
Driving Digital Innovation through AI and Cloud Solutions
The partnership will utilize Infosys Topaz, an AI-first suite of services and solutions powered by generative AI, and Infosys Cobalt, a comprehensive cloud platform designed to support enterprise cloud transitions. The goal is to modernize Spark’s technology delivery approach while improving operational efficiency and enhancing customer experiences through advanced AI tools.
Delivering Global Expertise in Software Engineering and DevOps
Under the agreement, Infosys will bring in its global capabilities in DevOps and software engineering to assist Spark in building, testing, integrating, and deploying its digital systems and applications. The engagement will also cover continuous monitoring and support, ensuring reliability and scalability of Spark’s digital infrastructure.
Maintaining Strategic Control with Local Focus
Although Infosys will lead the technical execution, Spark will retain authority over its core IT assets, technology strategy, innovation roadmap, and product development. Infosys will act as a technology enabler, providing international scale and AI-driven innovation to complement Spark’s long-term vision.
Additionally, Infosys will expand its local workforce to ensure that essential support and expertise are preserved within New Zealand.
A Trusted Partnership Built on Over a Decade of Collaboration
Matt Bain, Spark’s Data and Marketing Director, shared insights on the continued relationship:
“Infosys has been a key partner in our journey for over 16 years, helping us enable digital products and services. With this new phase, our internal teams can concentrate on shaping our technology strategy, while Infosys accelerates execution and brings in its global investments in AI to enhance customer outcomes.”
Accelerating Customer-Centric Transformation
Raja Shah, Executive Vice President and Industry Head, Global Markets at Infosys, expressed enthusiasm about the deepened alliance:
“We’re proud to extend our partnership with Spark and support its ambitious digital journey using Infosys Topaz and Cobalt. Our combined strengths aim to optimize costs, foster innovation, and transform the customer experience through automation and AI-driven insights.”
Infosys Reports Steady Financial Growth
Infosys, a global leader in next-generation digital services and consulting, reported a 4.61% rise in consolidated net profit to ₹6,806 crore and a 1.89% increase in revenue to ₹41,764 crore in Q3 FY25 over the previous quarter, underscoring its strong performance and market leadership.
