Foundever has announced a groundbreaking partnership with M47 Labs. This collaboration represents a significant step forward in Foundever’s mission to integrate artificial intelligence into its CX solutions, enhancing customer engagement and operational efficiency on a global scale.
The partnership focuses on accelerating the development of Foundever’s proprietary Large Language Model (LLM) Voicebot, a next-generation AI tool designed to deliver seamless, natural, and highly personalized customer interactions. This innovative technology will play a pivotal role in the company’s strategy to redefine customer engagement through AI-powered solutions.
Guillaume Laporte, Chief AI Officer at Foundever, emphasized the importance of this collaboration, describing it as a transformative milestone in the company’s AI strategy. He noted that working with M47 Labs enables Foundever to leverage the expertise of a company renowned for its technical excellence in AI technologies. This partnership, he explained, allows Foundever to enhance its AI product portfolio while staying true to its commitment to combining advanced technology with the human-centric approach that has become its hallmark.
Through this collaboration, Foundever aims to integrate AI-driven solutions that not only improve productivity and efficiency but also elevate the overall customer experience. The LLM Voicebot, as a core component of this strategy, is expected to revolutionize the way businesses interact with their customers, enabling real-time, personalized, and proactive engagement.
M47 Labs, recognized for its expertise in developing cutting-edge AI solutions, will work closely with Foundever to implement these advanced technologies. By leveraging predictive analytics and machine learning, the collaboration seeks to enhance customer satisfaction and loyalty by anticipating customer needs and tailoring interactions to meet them.
Enric Plana, CEO of M47 Labs, expressed enthusiasm about the partnership, highlighting the opportunity to make a meaningful impact on Foundever’s core business. He stated that the collaboration aligns with M47 Labs’ mission to deliver AI solutions that improve customer journeys and drive satisfaction, further strengthening Foundever’s position as a leader in the CX industry.
This partnership is expected to have a far-reaching impact on Foundever’s global operations, which span 45 countries. By integrating robust and scalable AI solutions, Foundever aims to set new standards in the CX industry, empowering businesses to meet the evolving demands of their customers with greater precision and empathy.
The collaboration with M47 Labs underscores Foundever’s commitment to innovation and its vision of blending technology with human expertise. By advancing its AI capabilities, Foundever is poised to shape the future of customer experience, ensuring that businesses can deliver exceptional service while maintaining the essential human touch that distinguishes its brand. This strategic move reaffirms Foundever’s leadership in the CX industry and its dedication to creating meaningful and impactful customer interactions.
