Travel retail agency 2.0 & Partners has announced the appointment of Diana Li as its new Senior Customer Experience Manager. With a rich background in brand building and customer experience leadership, including executive roles at global brands like Pandora, Bata, and Unilever, Li brings a wealth of expertise to 2.0 & Partners’ Customer eXperience Management (CXM) team.
In her new role, Li will focus on optimizing the customer experience within the travel retail sector, leveraging her extensive industry knowledge to enhance the offerings of 2.0 & Partners’ clients. Fabio Bernardini, CEO of 2.0 & Partners, expressed enthusiasm about Li’s appointment, emphasizing the importance of delivering exceptional experiences in the travel retail landscape.
“We are thrilled to have Diana join our team at 2.0 & Partners,” said Bernardini. “As we celebrate our 10th anniversary, her insights and expertise will play a crucial role in driving the growth and success of our clients and partners. We believe that travel retail is fundamentally about people, and Diana’s addition to our team further strengthens our commitment to delivering excellence.”
Li herself expressed pride in joining 2.0 & Partners, highlighting her role in enhancing the company’s international operations through the development and implementation of CXM programs tailored for travel retail clients. She emphasized the readiness of the team to bring value to new clients by leveraging their collective strengths, experiences, and global footprint.
With a decade of experience, 2.0 & Partners has been dedicated to facilitating brands’ entry into the travel retail market, and Li’s appointment marks a significant step in their mission to elevate the customer experience within this sector.
