CARS24 has announced a strategic partnership with Truecaller, the global leader in contact verification and spam prevention. This collaboration aims to elevate customer safety and optimize business communication in the AutoTech industry, where trust and security are paramount, through Truecaller’s Verified Business Caller ID solution.
Operating across multiple regions, CARS24 is committed to delivering seamless, transparent, and secure communication throughout the car buying and selling process. By integrating Truecaller’s Verified Business Caller ID, CARS24 ensures customers receive reliable communication, featuring brand recognition elements such as the company’s logo, name, verification tick, and a distinct green badge. This feature significantly enhances customer trust and recognition.
In an era dominated by unsolicited calls, CARS24 recognizes the importance of offering a trustworthy communication experience. The Verified Business Caller ID solution allows CARS24 to establish its brand identity clearly, ensuring customers can identify genuine calls, leading to a smoother transaction process.
Adding to these robust communication tools, CARS24 uses Truecaller’s Call Reason feature, which provides context before a call is answered, building user confidence and improving engagement. Furthermore, Truecaller’s Video Caller ID offers a visually rich brand experience, enhancing customer interaction.
Truecaller’s Customer Experience solutions also include the Call Me Back feature, enabling CARS24 to understand customer intent and make calls at the most convenient times. This feature reduces missed calls, enhances customer satisfaction, and avoids unnecessary repeat calls.
To further streamline the customer onboarding process, CARS24 employs Truecaller’s 1-Tap, OTP-less verification, allowing for faster and more secure sign-ups on its app and mobile site.
Gajendra Jangid, Chief Marketing Officer and Co-Founder of CARS24, expressed his enthusiasm for the partnership, stating, “Customer trust is our top priority, and this partnership with Truecaller takes that trust to the next level. We are dedicated to making the car buying and selling experience as smooth and secure as possible. With Truecaller’s Verified Business Caller ID solution, our customers can be assured that our communication is genuine, clear, and efficient.”
Priyam Bose, Global Head GTM and Developer Products at Truecaller, added, “Truecaller is synonymous with trust and safety in communication. We are thrilled to partner with CARS24, ensuring their customers have a safer, smoother, and more seamless experience.”
Truecaller’s Verified Business Solution, trusted by over 2,500 active businesses worldwide, enhances communication by establishing brand identity and context, significantly reducing phone call-related fraud and scams, and promoting a safer customer experience in business communications.
