Tata Tele Business Services (TTBS), a leading provider of digital connectivity and cloud solutions in India, proudly announces the successful deployment of its Internet Leased Line and PRI solutions for Logwin Air and Ocean India Private Limited. This deployment has significantly enhanced the logistics company’s operational efficiency and customer service capabilities.
Logwin Air and Ocean India Private Limited is renowned for its comprehensive range of logistics services, including freight forwarding, supply chain management, and logistics solutions. With a robust presence both in India and globally, Logwin is dedicated to delivering efficient and reliable services to its clients.
The company previously faced operational challenges due to a lack of a robust communication system for customer updates and the need for seamless network uptime to provide continuous feedback. To address these issues, TTBS implemented a comprehensive solution comprising an Internet Leased Line and PRI services. The Internet Leased Line ensured exceptional uptime, facilitating continuous internet usage for real-time updates and tracking details for customers. The PRI solution provided round-the-clock customer support, enabling immediate responses to customer concerns. Together, these solutions enhanced communication abilities, increased internal team productivity, and ensured timely resolution of customer queries, leading to streamlined and efficient logistics operations.
Vishal Bhat, Vice President of Tata Teleservices, stated, “We are happy to offer our advanced connectivity solutions to Logwin Air and Ocean India Private Limited to enhance their operational efficiency and customer service capabilities. At Tata Tele Business Services, we are committed to providing innovative and reliable solutions that empower businesses to achieve their goals. By ensuring seamless connectivity and round-the-clock support, we help streamline processes, boost productivity, and deliver exceptional customer experiences.”
Dimple Kapadia, Admin at Logwin Air and Ocean India Pvt. Ltd., added, “With the Internet Leased Line and PRI solution from TTBS, we have streamlined our operations, which has helped us enhance our communication abilities. The nature of our operations demands round-the-clock support, which is a key attribute to creating a seamless customer experience, and the TTBS team delivers that perfectly for us.”
