Why are modern CX leaders reimagining the role of contact centers?
Explore the evolving landscape of customer experience in this exclusive Fireside Chat presented by CXNet in collaboration with Avaya, featuring two visionary leaders driving CX transformation across industries.
Aalok R. Pradhan – Chief Customer Delight Officer, TVS Motor Company
Aalok brings a deep understanding of human emotions, customer behavior, and technological integration. His work reflects a strong belief in crafting emotionally intelligent and digitally driven customer experiences that build loyalty and trust.
Adarsh Kaul – Marketing Director – Asia Pacific & Japan, Avaya
With years of experience empowering organizations across APAC, Adarsh shares how intelligent platforms, conversational AI, and innovative CRM solutions are redefining how businesses engage with their customers.
We set the stage for a rich dialogue covering:
- The dramatic shift in CX from a reactive service to a strategic growth enabler.
- Emerging trends in customer expectations and behaviour.
- The growing convergence of CRM and CX for real-time, hyper-personalized journeys.
- How intelligent contact centers are being redefined as value-generating assets.
- Why blending technology with empathy is the future of customer engagement.
This series goes beyond buzzwords to deliver real-world insights, leadership experiences, and best practices for CX professionals, marketers, and business leaders looking to elevate their customer experience game.
Watch the Opening Segment now and stay tuned for the upcoming parts of this dynamic conversation.
