In this CXNet exclusive, Tushar Joshi, Director – Customer Satisfaction & Quality Transformations at Schneider Electric, shares bold insights on how organizations can go beyond transactional service to build emotionally intelligent, sustainable customer experiences.
Key themes covered in this powerful conversation:
• The evolving role of CX leaders from reactive to strategic
• Difference between Customer Satisfaction and Customer Success
• Balancing AI-powered efficiency with the human element
• Creating a culture of CX ownership across teams
• Future trends: personalization, sustainability, and emotional intelligence
If you’re building CX in the digital, energy, or infrastructure space—this one is a must-watch.
Watch, share, and drive the CX conversation forward.
