inDrive, the global mobility and urban services platform, has entered a strategic partnership with Abacus Outsourcing, a fast-growing leader in Business Process Outsourcing (BPO). The collaboration aims to strengthen customer experience by integrating Abacus’s advanced support expertise with inDrive’s peer-to-peer ride-hailing platform, ensuring seamless, proactive, and customer-centric services for millions of users.
The official launch of the alliance was marked at the Abacus Global Delivery Center in Shaheen Complex, Lahore, where senior executives from both companies joined to reinforce their commitment to innovation and operational excellence.
From inDrive, attendees included Awais Saeed (Country Head Pakistan), Shadi Ibrakhim (Deputy Head of Support), and Andrey Bessonov (Supervisor). Representing Abacus were Shaheryar Rafiq (Senior Executive Director) and senior operations leaders.
Highlighting the vision behind the partnership, Awais Saeed emphasized that inDrive is focused on delivering safer rides, fairer choices, and enhanced experiences for customers in Pakistan. Shaheryar Rafiq noted that Abacus, with its proven BPO leadership, will help address customer challenges through innovative and reliable solutions. Meanwhile, Shadi Ibrakhim added that this alliance allows inDrive to act quickly on customer insights, ultimately improving satisfaction and loyalty across the journey.
The partnership will introduce new initiatives in customer support, rapid issue resolution, and proactive engagement—setting higher benchmarks for reliability, responsiveness, and service excellence in the ride-hailing industry.
