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Bank of Baroda is taking a significant leap forward in its digital transformation journey by incorporating advanced data analytics and artificial intelligence (AI) technologies. The bank has introduced three generative AI-powered solutions, aimed at revolutionizing both customer interactions and employee efficiency, marking a new era in its operations. One of the key innovations is ‘Aditi,’ […]

Denzil Samuels, a top executive in Cisco Systems’ customer experience division, has departed the company to join NTT Data as Senior Vice President of Global Multi-National Account Sales. Samuels, who officially joined NTT Data this month, brings with him extensive experience in channel sales and is set to drive multi-billion-dollar growth across the company’s broad […]

NAB has extended its long-standing partnership with Amazon Web Services (AWS) as part of its multi-cloud strategy, aimed at enhancing its technology capabilities and improving customer experiences. This renewed collaboration focuses on accelerating the migration of critical workloads to AWS and further advancing NAB’s Generative AI (GenAI) capabilities, including automated code development and AI-driven training. […]

Infosys has announced the expansion of its long-standing strategic collaboration with Posti, a prominent delivery and logistics services provider in Finland, Sweden, and the Baltics. The enhanced partnership is designed to bolster Posti’s customer experience and operational efficiency by leveraging cutting-edge technologies, including artificial intelligence (AI) and cloud-based solutions. Under this extended collaboration, Infosys will […]

Talkdesk has launched two new AI-powered tools, Talkdesk AI Rewriter and Talkdesk AI Translator, designed to enhance customer experience technology for enterprises of all sizes. These innovations aim to meet the growing demand for personalized and efficient customer service. Talkdesk AI Rewriter enables agents to instantly modify the tone of written communication—whether professional, friendly, or […]

Firstsource Solutions, a leading business process services (BPS) company under the Rs 90,000 crore RP-Sanjiv Goenka Group, has announced the acquisition of UK-based Ascensos, a customer experiences outsourcing specialist for retail and eCommerce businesses, in a deal valued at £42 million. The transaction includes an upfront payment and earnouts. Founded in 2013, Ascensos provides business […]

Strengthening its footprint in India, dormakaba has inaugurated its third Customer Experience Centre, this time in Delhi. This follows the successful launches of similar centres in Mumbai (2023) and Bangalore (2021), allowing customers and partners across different regions of India to explore dormakaba’s cutting-edge products and solutions firsthand, as well as participate in on-site training. […]

Hinduja Global Solutions (HGS), a major player in the business process management industry, has announced the opening of a new customer experience (CX) hub in Cape Town, South Africa. This expansion is part of HGS’s broader strategy to enhance its service delivery for both existing and new clients in key markets like the US, UK, […]

Kapture CX, a leading GenAI-powered customer experience (CX) automation platform in India, has announced a strategic collaboration with Google Cloud to enhance customer experiences across various industries. Through this partnership, Kapture CX has launched its advanced CX and CRM solution on Google Cloud Marketplace, providing AI-driven tools to businesses of all sizes. As digital transformation […]

TravelNet Solutions (TNS), a leading provider of integrated software and marketing solutions for the hospitality industry, has announced Wendy Glover as its new Senior Vice President of Customer Experience. Glover’s extensive 24-year career in technology consulting, systems optimization, and property management system migrations positions her as a key figure in enhancing customer engagement and driving […]