The Bear House has announced the onboarding of Kapture CX, a next-generation AI-powered customer support automation platform, to elevate its customer experience. By leveraging Kapture CX’s omnichannel capabilities, intuitive user interface, and seamless ticket management system, the brand aims to significantly enhance its customer support operations.
The decision to integrate Kapture CX comes as part of The Bear House’s strategy to overcome the limitations of third-party customer support systems, which previously hindered access to past tickets, customer history, and resulted in cumbersome operations. The new platform is expected to streamline these processes, providing a more efficient and visible customer support experience.
Harsh Somaiya, Co-founder of The Bear House, expressed his enthusiasm for the partnership, stating, “At the Bear House, our commitment has always been to provide exceptional experiences to our customers, both through our products and our service. By partnering with Kapture CX, we’re taking a significant step forward in ensuring that our customer support is as elevated and seamless as our brand. The intuitive design and robust capabilities of Kapture CX will allow us to better manage our customer interactions, ensuring that every query is handled with the attention and efficiency it deserves. We’re excited about the positive impact this will have on our customer relationships and our continued growth.”
Gaurav Juneja, Chief Revenue Officer of Kapture CX, also commented on the integration, saying, “We’re proud to add The Bear House, a fast-growing brand, to our portfolio of successful retail and eCommerce partnerships. Our experience in transforming customer support for leading brands enabled us to streamline and automate their operations with unmatched speed. What typically takes 30 days or more, we accomplished in less than a week—setting a new gold standard and exceeding their expectations. We deeply value their trust and are committed to delivering an exceptional experience that supports their continued growth.”
