Movate Names Srijit Menon as Chief Revenue Officer to Drive Global Growth

Movate Names Srijit Menon as Chief Revenue Officer to Drive Global Growth

Movate, a leader in digital technology and customer experience (CX) services, has announced the appointment of Srijit Menon as its Executive Vice President and Chief Revenue Officer (CRO) for Digital Services. In this role, Menon will lead global sales and account management across Movate’s key service lines, including Digital Infrastructure, Digital Engineering, Enterprise Products, and […]

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 Jollibee Group Launches Global Customer Experience Program with Qualtrics

Jollibee Group Launches Global Customer Experience Program with Qualtrics

The Jollibee Group has entered into a multi-year partnership with Qualtrics to launch a comprehensive global customer experience program. This initiative aims to elevate customer interactions across its portfolio of brands, including Jollibee, The Coffee Bean & Tea Leaf, and Smashburger. Qualtrics, a leader in experience management software, will support the Jollibee Group in consolidating […]

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 Mumbai Airport Achieves Prestigious ACI Level 5 Accreditation for Customer Experience

Mumbai Airport Achieves Prestigious ACI Level 5 Accreditation for Customer Experience

The Chhatrapati Shivaji Maharaj International Airport (CSMIA) has earned a significant milestone, becoming the first airport in India and only the third worldwide to receive the coveted ACI Level 5 Accreditation. This honor, awarded by Airports Council International (ACI), recognizes CSMIA’s outstanding customer experience standards and its leadership in passenger service and operational excellence. Jeet […]

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 Ingram Micro Names Sanjib Sahoo as President of Global Platform Group

Ingram Micro Names Sanjib Sahoo as President of Global Platform Group

Ingram Micro has announced the promotion of Sanjib Sahoo to President of its Global Platform Group, underscoring the company’s commitment to customer focus and innovation through its digital experience platform, Xvantage. The move aligns with Ingram Micro’s vision to evolve into the leading business-to-business (B2B) platform company for the global technology ecosystem. Sahoo, a globally […]

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 Wayfair and Google Cloud Expand Partnership to Revolutionize Retail with AI Innovations

Wayfair and Google Cloud Expand Partnership to Revolutionize Retail with AI Innovations

Wayfair, the global e-commerce leader, has announced an expanded partnership with Google Cloud to enhance its product catalog using Google’s advanced Gemini models on Vertex AI and improve employee collaboration by deploying Google Workspace across its global workforce. The collaboration has already delivered tangible results, with Wayfair reporting increased workforce efficiency, significant operational cost savings, […]

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 Visiting Media Appoints Kevin Huang as Senior Vice President of Customer Experience

Visiting Media Appoints Kevin Huang as Senior Vice President of Customer Experience

Visiting Media, a leader in hospitality innovation through technology, has announced the appointment of Kevin Huang as Senior Vice President of Customer Experience (CX). With an illustrious career spanning senior roles at renowned organizations like Rosewood Hotels, Convene, and Polaris Development Group, Kevin brings a wealth of expertise in luxury hospitality and operational excellence. In […]

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 Transforming Retail with HPE Aruba Networking Enhancing Customer Experiences with AI Powered Connectivity

Transforming Retail with HPE Aruba Networking Enhancing Customer Experiences with AI Powered Connectivity

Hewlett Packard Enterprise (HPE) has introduced new advancements in its HPE Aruba Networking portfolio to help retail businesses modernize operations, enhance customer experiences, and improve efficiency. These innovations, showcased at NRF 2025: Retail’s Big Show, focus on secure, AI-driven networking solutions designed to handle the unique challenges of retail environments. HPE Aruba Networking’s latest offerings […]

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 Unraveling How Amazons Customer Service Thrived in the Pandemic Era 

Unraveling How Amazons Customer Service Thrived in the Pandemic Era 

Introduction; The COVID 19 pandemic has brought about changes in consumer behavior in the world of online shopping. This case study, curated by Nidhi Arora, Executive Editor at cxnet.in explores how Amazon not adapted its customer service strategy to navigate these changes but also capitalized on them. By drawing insights from sources this analysis sheds light […]

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 Sephora: Inventing an Omnichannel Strategy to Revolutionize the Retail Experience for Cosmetics 

Sephora: Inventing an Omnichannel Strategy to Revolutionize the Retail Experience for Cosmetics 

Overview   Sephora is a shining example of innovation in the quickly changing retail sector, where digital disruption has upended conventional business structures. By adopting an omnichannel approach that has revolutionized the customer experience, the multinational behemoth in cosmetics and beauty products has not only survived but excelled. The present case study delves into the effective […]

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 Boots: The Omnichannel Marketing Strategy Behind UKs Leading Pharmacy Retailer 

Boots: The Omnichannel Marketing Strategy Behind UKs Leading Pharmacy Retailer 

Boots, established in 1849, is the UK’s primary health store. With a wealthy heritage spanning 175 years, Boots has solidified its position as a depended-on vacation spot for healthcare services and products. Boots offers a wide range of products from pharmaceuticals to cosmetics catering to diverse customer needs. With 2,100 shops across the United Kingdom, nearby network […]

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