Cyara, a leader in AI-powered Customer Experience (CX) transformation, announced the launch of its latest innovations, including the DART AI™ framework and the Cyara AI Trust suite. These cutting-edge solutions are designed to drive purposeful innovation, optimize bot development, and deliver exceptional customer experiences.
DART AI™, Cyara’s new framework, focuses on applying AI technology strategically across four critical areas: defining goals and intents, analyzing test cases, refining outputs, and targeting next actions. This structured approach ensures organizations can effectively manage their AI initiatives, improving operational efficiency and enhancing customer interactions.
Complementing this framework, Cyara AI Trust is a premium suite of testing modules specifically developed to address the challenges of large-language model (LLM)-powered chatbots. The first module, FactCheck, helps businesses validate the accuracy of AI-driven chatbot responses, minimizing errors and reducing risks associated with generative AI. FactCheck ensures chatbots provide reliable and precise answers, closing the “trust gap” in conversational AI deployments and improving performance metrics.
The Cyara AI Trust suite has already garnered industry recognition, earning the Best of Enterprise Connect Award for Most Innovative Use of AI and an International Customer Experience Award for Best Use of AI in 2024. These accolades highlight Cyara’s commitment to enabling organizations to maximize their AI investments while ensuring the reliability and trustworthiness of their systems.
Kenway Consulting, a long-time partner of Cyara, has supported the deployment of AI Trust products with leading Fortune 50 companies. Sean Rabago, Service Capabilities Lead at Kenway Consulting, praised the precision and effectiveness of Cyara FactCheck, noting its ability to identify inconsistencies and inaccuracies in generative AI applications. “Cyara FactCheck’s speed and precision have significantly enhanced the reliability and performance of AI systems,” said Rabago. “We highly recommend Cyara to any organization aiming to elevate their AI assurance capabilities.”
Rishi Rana, CEO of Cyara, highlighted the significance of these new offerings, stating, “The introduction of the DART AI™ framework along with AI Trust and FactCheck marks a significant milestone in Cyara’s commitment to Generative AI excellence. These offerings are designed to empower businesses to achieve their CX goals with confidence and precision. By equipping organizations with the right tools, we can help them navigate the complexities of AI technology and deliver exceptional customer experiences.”
Cyara’s latest innovations reaffirm its position as a leader in CX transformation, leveraging AI to redefine how businesses interact with customers and optimize their operational performance.
